Shi-Tony Jackson Allen
Converse,USA
Summary
Dedicated and adaptable professional with over 7 years of combined experience in healthcare, customer service, and sales. Skilled in patient care, phlebotomy, client relations, and high-volume call center operations. Recognized for delivering exceptional service, building strong relationships, and thriving in fast-paced environments. Seeking to leverage diverse background into a role that values compassion, efficiency, and results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AT&T Mobility Sales and Service
San Antonio, TX
11.2025 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained knowledge of AT&T products and services to provide accurate information to customers.
- Processed customer transactions efficiently, ensuring compliance with company policies and procedures.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Donor Support Technician
CSL Plasma
San Antonio, TX
06.2023 - 04.2025
- - Determined donor suitability and ensured donor safety throughout the plasma donation process.
- - Collected and processed blood/plasma samples in compliance with health and safety regulations.
- - Delivered exceptional customer service, supporting both donors and team members.
Customer Service Representative - Healthcare
Continuum Global Solutions
Katy, TX
11.2021 - 03.2022
- - Assisted clients with insurance plan changes, benefits explanations, and affordable medication options.
- - Handled high call volumes with accuracy and professionalism.
- - Provided detailed product knowledge to help clients make informed decisions.
Call Center Representative
Atento
San Antonio, TX
11.2020 - 06.2021
- - Handled 50+ customer interactions daily, providing personalized assistance and upselling products.
- - Partnered with GoodRx to deliver cost-saving medication coupons to customers.
- - Resolved inquiries quickly and effectively to ensure high customer satisfaction.
Sales Associate
Gap Inc.
San Antonio, TX
02.2020 - 04.2020
- - Delivered outstanding customer experiences across women's, men's, and children's departments.
- - Maintained store organization and drove sales through product recommendations.
Patient Care Coordinator
My Eyelab
San Antonio, TX
04.2019 - 12.2019
- - Performed pre-exam screenings and assisted patients in selecting frames.
- - Promoted teamwork and motivated staff to achieve sales goals.
- - Maintained strong client relationships for repeat business.
Education
Associate's Degree - Nursing
San Antonio College
Certified Phlebotomy Technician - undefined
Texas School of Phlebotomy
01.2023
High School Diploma - undefined
Theodore Roosevelt High School
01.2016
Skills
- Leveraged Microsoft Office Suite to enhance productivity and streamline workflows
- Assisted in operating point of sale systems to facilitate transactions Supported team members in troubleshooting system issues to enhance customer service Contributed to training sessions for new staff on system functionalities
- Operated and maintained medical equipment to ensure optimal performance
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
CORE COMPETENCIES
- - Customer Service Excellence
- - Phlebotomy & Blood Collection
- - Patient Care Coordination
- - High-Volume Call Handling
- - Relationship Building
- - Problem Solving
- - Retail Sales & Merchandising
- - Team Collaboration
- - HIPAA Compliance
- - Time Management
- - Conflict Resolution
- - Data Entry & Documentation
CUST
Additional roles in customer service, home health care, and retail at And Connect, BMR, Steve Madden, and Starbucks.
Timeline
Customer Service Representative
AT&T Mobility Sales and Service
11.2025 - Current
Donor Support Technician
CSL Plasma
06.2023 - 04.2025
Customer Service Representative - Healthcare
Continuum Global Solutions
11.2021 - 03.2022
Call Center Representative
Atento
11.2020 - 06.2021
Sales Associate
Gap Inc.
02.2020 - 04.2020
Patient Care Coordinator
My Eyelab
04.2019 - 12.2019
Associate's Degree - Nursing
San Antonio College
Certified Phlebotomy Technician - undefined
Texas School of Phlebotomy
High School Diploma - undefined
Theodore Roosevelt High School