Jenarvis Cosby
Washington,DC
Summary
To obtain a position within an organization that will offer growth and developmental opportunities for higher-level positions. HIGHLIGHTS OF QUALIFICATIONS Productive and responsible; hardworking and willing to learn and handle any tasks needed. Highly dependable, punctual and efficient. Committed to producing results beyond what is expected. Work extremely well with limited or no supervision. Highly motivated team player with a positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Station Manager
WMATA
01.2020 - Current
- Proactively assist customers in utilizing the Metrorail system and station equipment
- Effectively communicate with customers
- Make announcements via the public address system
- Immediately respond to customers emergencies and report these emergencies to the Rail Operation Control Center (ROCC)
- Monitor and test station operations in accordance with Metrorail Safety Rules and Procedures Handbook
- Responds to and investigates customer comments, complaints and concerns
- Inspects, reports and follow-up on roadway, yard conditions, station platforms, fare vendor machines, rail vehicles, station kiosk and rail facilities for any operational discrepancies found or reported
- Maintains and monitors two-way radio communications with ROCC, Train Operators, and Terminal Supervisors
- Recommends corrective action to management
- Responds to all incidents, service disruptions, emergencies, or other unusual occurrences as directed by ROCC
- Assists with emergencies, customer flow, fare disputes, troubleshooting, customers who are elderly or have disabilities, and any other condition which necessitates supervisory assistance
- Communicates and interprets Permanent and Temporary Orders, Personnel Notices, Notices, and Bulletins with Train Operators, Station Managers, and Interlocking Operators
- Assumes the responsibility as the on-scene commander upon arrival, when so designated at an incident site, and remains in charge until appropriately relieved
- Assists in the preparation of operational and other reports.
Bus Operator
WMATA
09.2014 - 01.2020
- Transport passengers between service stops while adhering to an established time schedule and routes
- Operates the bus in a safe manner
- Operates the entrance and exit doors properly
- Receive fares
- Make reports to the dispatchers any delays, or mechanical problems
- Display students work in manner appropriate
Education
Bachelor of Science - Criminal Justice
Trinity University
01.2020
Skills
- ACHIVEMENTS- CERTIFICATION-SKILLS
- Typing (40wpm), MS Office, cash register, fax and copy machines
- Service Quality
- Station Management
- Customer Retention
- Policy Implementation
- Complex Problem-Solving
Certification
Abilities Network (special needs training) Certification- February 2012
First Aid/CPR Certification- March 2012
Medication Administration Certification January 2022
Timeline
Station Manager
WMATA
01.2020 - Current
Bus Operator
WMATA
09.2014 - 01.2020
Bachelor of Science - Criminal Justice
Trinity University