HIMANSH TULI
New Westminster,Canada
Summary
Dynamic professional with extensive experience at Enterprise Rent-A-Car, excelling in customer service and fleet optimization. Proven track record in driving revenue growth and enhancing team performance through effective relationship management and critical thinking. Adept at resolving complex issues while fostering a customer-first culture, ensuring operational excellence and satisfaction.
Overview
3
3
years of professional experience
Work History
Station Manager
Enterprise Rent-A-Car
Vancouver, BC, British Columbia
07.2025 - Current
Oversaw daily branch operations, ensuring efficient workflows and adherence to policies.
- Partnered with Branch Manager to establish revenue targets and implement action plans.
- Drove revenue growth through sales forecasting and optimized fleet utilization.
- Cultivated relationships with adjusters, agents, dealerships, and assistance providers to enhance rental opportunities.
- Managed branch receivables and collections to mitigate financial risk and improve cash flow.
- Supported sales initiatives to boost customer acquisition and retention.
- Monitored service quality, resolved customer escalations, and fostered a customer-first culture.
- Coached team members on performance and counter sales productivity.
Assistant Branch Manager
Enterprise Rent-A-Car
Richmond, BC, British Columbia
01.2025 - 07.2025
- Trained new staff on company policies and customer service standards to enhance performance.
- Coordinated branch marketing initiatives, boosting local visibility and engagement.
- Supervised branch team, offering insights for management on performance assessments.
- Conducted performance reviews, monitoring employee goals and delivering feedback as necessary.
- Identified improvement opportunities within branch operations and implemented effective solutions.
- Planned work schedules to ensure optimal staffing levels and operational efficiency.
- Provided leadership in absence of branch manager, maintaining continuity of operations.
- Supported team performance through clear communication and constructive feedback.
Management Trainee
Enterprise Rent-A-Car
Vancouver, bc, British Columbia
03.2024 - 12.2024
- Managed daily operations of vehicle fleet, ensuring accurate inventory checks.
- Conducted thorough vehicle inspections for cleanliness and maintenance requirements.
- Supported team members in achieving branch objectives and enhancing performance.
- Assisted customers with vehicle selection and streamlined rental agreements.
- Documented rental contracts and efficiently managed return processes.
- Shadowed managers to understand organizational expectations and management practices.
- Enhanced leadership skills through targeted training and practical task execution.
- Developed strategies to elevate customer service experience across the branch.
Security Officer
Paladin Security Group
Surrey, Canada
01.2024 - 11.2024
- Secured premises and personnel through vigilant property patrols and surveillance monitoring.
- Conducted thorough building and grounds patrols to identify and address security concerns.
- Maintained composure and critical thinking skills during high-pressure situations.
- Identified potential hazards and security risks through regular patrols.
- Documented incidents meticulously, preparing detailed reports for management review.
- Monitored premises continuously to ensure safety of personnel and protection of property.
Customer Service Representative
Enterprise Rent-A-Car
01.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to manager.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Security Guard
Wyrk
Vancouver, Canada
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Automotive Detailer
Enterprise Rent-A-Car
Vancouver, Canada
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Accurately identified imperfections outside vehicle standards.
- Inspected interior and exterior of vehicles for cleanliness and maintained clean, tidy and safe work environment.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Refilled gas tanks and documented fluid levels.
Education
MBA -
University Canada West
Vancouver, BCBachelors Of Commerce -
Punjab University
IndiaSkills
- Customer service and support
- Store maintenance
- Active listening
- Computer proficiency
- First aid certification
- Security procedures and protocols
- Security operations experience
- Relationship management
- Fleet optimization
- Problem resolution
- Team supervision
- Critical thinking
- Attention to detail
- Staff scheduling
Languages
- Hindi
- Punjabi
- English
- Hindi
- Punjabi
Timeline
Station Manager
Enterprise Rent-A-Car
07.2025 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
01.2025 - 07.2025
Management Trainee
Enterprise Rent-A-Car
03.2024 - 12.2024
Security Officer
Paladin Security Group
01.2024 - 11.2024
Customer Service Representative
Enterprise Rent-A-Car
01.2023 - 03.2024
Security Guard
Wyrk
Automotive Detailer
Enterprise Rent-A-Car
MBA -
University Canada West
Bachelors Of Commerce -
Punjab University