Brian Drey
IOWA TOTAL CARE
Winterset
19
years of professional experience
Experienced LTSS care coordinator with 18+ years in case management, care transitions, and patient advocacy. Skilled in documentation, interdisciplinary collaboration, and policy adherence.
Work History
LTSS CARE COORDINATOR
6 Years 1 Month- Coordinated member care plans with interdisciplinary teams to support timely, person-centered service delivery.
- Reviewed assessments, authorizations, and clinical documentation for accuracy and care continuity.
- Collaborated with providers, members, and community resources to resolve access and care gaps.
- Facilitated transitions of care by aligning discharge needs with follow-up services and supports.
- Used company software and databases to maintain records of services performed and patient conditions.
- Educated members on benefits, treatment options, and available community resources.
- Documented outreach, interventions, and service updates in care management systems.
- Monitored case progress and updated care coordination records to maintain compliance and continuity.
LTSS CASE MANAGER
1 Year 6 Months- Coordinated care plans for complex members, aligning services with clinical needs and benefit coverage.
- Conducted comprehensive assessments to identify risks, barriers, and appropriate interventions.
- Collaborated with physicians, facilities, and community resources to support timely care transitions.
- Documented case activities accurately in EMR systems, ensuring compliance with policy requirements.
- Reviewed utilization and authorization requests to support appropriate service delivery and medical necessity.
- Educated members on treatment options, self-management strategies, and available health plan resources.
- Mentored team members on case management processes, documentation standards, and member advocacy practices.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
CASE MANAGER
2 Years- Coordinated member-centered care plans using assessment findings, clinical needs, and community resources.
- Conducted comprehensive assessments to identify barriers, service gaps, and appropriate intervention strategies.
- Developed individualized care plans aligning medical, behavioral, and social support needs.
- Monitored member progress and updated interventions to support continuity of care.
- Documented case management activities accurately in care coordination systems and clinical records.
- Educated members on benefits, treatment options, and available community support services.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
CASE MANGER
9 Years 6 Months- Conducted intake assessments to identify client needs and service eligibility.
- Developed individualized case plans aligned with community resources and program requirements.
- Coordinated referrals with housing, behavioral health, and social service providers.
- Monitored client progress and updated records in compliance with agency standards.
- Facilitated crisis intervention and stabilized high-need cases through timely support.
- Collaborated with multidisciplinary teams to resolve barriers and coordinate care.
- Guided clients through benefits, resources, and service navigation to support self-sufficiency.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Bachelor of Science - PUBLIC RECREATION
Skills
Case management
Documentation
Patient education
Organizational skills
Patient advocacy
Medical terminology understanding
Documentation proficiency
Multidisciplinary team collaboration
Healthcare operations
Policy adherence
Scheduling
Timeline
LTSS CARE COORDINATOR
IOWA TOTAL CARE
06.2019 - 07.2025Read More
LTSS CASE MANAGER
UNITED HEALTH CARE
12.2017 - 06.2019Read More
CASE MANAGER
AMERIHEALTH CARITAS
12.2015 - 12.2017Read More
CASE MANGER
COUNTY COMMUNITY SERVICES
06.2006 - 12.2015Read More
Northwest Missouri State University
Bachelor of Science from PUBLIC RECREATION
Read More