BRIAN DULUC GOETSCHEL
Charlotte,NC
Summary
Knowledgeable Service Advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
10
10
years of professional experience
Work History
Service Advisor
PARKS CHEVROLET
07.2025 - Current
- Implemented a follow-up system for post-service feedback, fostering continuous improvement initiatives.
- ### Industry-Standard Skills
- Utilized dealership software tools to manage service appointments and track vehicle history records.
- Demonstrated extensive knowledge of automotive products, warranties, and recommended services consistently.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
CLASSIC CHRYSLER DODGE JEEP RAM
01.2024 - 08.2025
- Greeted customers warmly and checked them in for service promptly.
- Created detailed repair orders, accurately documenting vehicle issues and customer requests.
- Advised customers on maintenance schedules, emphasizing the importance of timely service.
- Streamlined appointment scheduling processes to enhance overall customer experience and satisfaction.
- Resolved customer complaints efficiently, improving trust and loyalty within the client base.
- Communicated updates to customers regarding repair progress and any necessary adjustments.
Service Advisor
KEFFER HYUNDAI
02.2021 - 12.2023
- Assist in Day to Day business operation, supervision and management, resolving issues with vehicles and customers, assisting with preparation and executing end of day reports, etc.
- Manage a safe and clean work environment in compliance with OSHA and company policies/Employee Handbook
- Act as liaison between customer, technicians, and Service Manager to handle requests and to resolve problems while exercising independent judgement
- Welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders prior to any repairs or servicing is done.
- Proactively communicate with customers throughout their visits to the center and keeping them informed, as issues with their vehicle arise.
- Following up on any customer issues or complaints; ensuring they are resolved.
- Clerical and administrative duties, as required
- Ability to comprehend functions and procedures to disseminate that information in a clear and precise manner to others
- Ability to prepare and maintain confidential records and reports
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Self motivated team player who is willing to learn
- Proactive work ethic
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multitask
- Generated sales exceeding $85,000 a month
- Continuously met CSI objective of above 4.93/5.0
- Continuously met sales objectives
- In depth knowledge of products, warranties and services
Service Advisor
CLASSIC CHRYSLER DODGE JEEP RAM
11.2019 - 02.2021
- Meet and Greet customers in a timely, friendly manner and obtains vehicle information using our Dealer Connect tool
- Write up customer's vehicle problems accurately and clearly on repair order.
- Test drive the vehicle with customer as needed to confirm the problem or refers to test technician. Referred to service history, inspects vehicle, and recommends additional needed service.
- Advised customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts.
- Established 'promised time' in effort to meet customer expectations Obtains customer's signature on repair order; provides customer with a copy.
- Checked on progress of repair throughout the day.
- Contacted customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviewed repair orders to ensure that work is completed and authorization is noted.
- Explained completed work and all charges to customers. Implemented a quality control process to eliminate comebacks. Handles telephone inquiries for quote requests.
- Continuously met sales objectives above $90,000
- Maintained high customer satisfaction standards. CSI objective above 90%
- In depth knowledge of products, warranties and services
- Recommend and suggest solutions to customers regarding their automobiles
Service Advisor
CAPITAL OF INDIAN TRAIL CDJR
05.2016 - 11.2019
- Scheduled service appointments. Obtained customer and vehicle data prior to arrival when possible.
- Greeted customers in a timely, friendly manner.
- Provided a complete and accurate written cost estimate for labor and parts. Established 'promised time'.
- Checked on progress of repair throughout the day. Contacted customers regarding any changes in the estimate or promised time, explained cost and time requirements in detail, and got proper authorization before any additional repairs were performed.
- Test-drove the vehicle or refer to the test technician as necessary.
- Advised customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
- Maintained a dealership-prescribed standard for 'hours per customer repair order written.'
- Generated sales exceeding $90,000 a month
- Maintained high customer satisfaction standards. CSI objective above 90%
- In depth knowledge of products, warranties and new features
Education
Bachelor of Science - International Business and Organizational Behavior
BOSTON UNIVERSITY
Boston, Massachusetts01-1993
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Service recommendations
- Team player mentality
- Complaint resolution
- Price quoting
- Workflow management
- Customer relationship management
LANGUAGES
Fully Bi-lingual in English and Spanish
Timeline
Service Advisor
PARKS CHEVROLET
07.2025 - Current
Service Advisor
CLASSIC CHRYSLER DODGE JEEP RAM
01.2024 - 08.2025
Service Advisor
KEFFER HYUNDAI
02.2021 - 12.2023
Service Advisor
CLASSIC CHRYSLER DODGE JEEP RAM
11.2019 - 02.2021
Service Advisor
CAPITAL OF INDIAN TRAIL CDJR
05.2016 - 11.2019
Bachelor of Science - International Business and Organizational Behavior
BOSTON UNIVERSITY