Brian Duong
Upland,CA
Summary
Dynamic IT professional with extensive experience at Wescom Financial, specializing in Microsoft Exchange and Azure Intune. Proven ability to troubleshoot complex issues and enhance user satisfaction through effective communication and collaboration. Recognized for streamlining processes and automating deployments, driving operational efficiency in diverse environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Workstation Specialist II
Wescom Financial
04.2024 - Current
- Maintain and streamlining Microsoft Deployment Toolkit server for efficiency imaging.
- Deploying and provisioning mobile devices using Microsoft Azure Intune.
- Commuting to branches to maintaining equipment and building relations with end-users.
- Utilize scripts and software packages to automate system patching and application deployments.
- Served as the primary Level 2 escalation point, resolving complex technical issues routed from the L1 help desk.
- Prepared and configured Virtual Desktop Infrastructure (VDI) environments for end-users utilizing BeyondTrust.
IT Support Specialist
Cooler Master
01.2022 - 04.2024
- Followed all company policies and procedures to deliver quality work with L1 help desk standard and beyond.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
Education
Bachelor of Science - Cloud Computing
Western Govern University
UtahAssociate of Science - Business
Citrus College
Azusa, CA06-2021
Skills
- Hardware and software troubleshooting
- Team collaboration
- Active Directory and Entra ID
- Microsoft Deployment Toolkit
- Azure Intune
- Azure Exchange
- Network Basics
- AWS Basics
- Help desk support
- Documentation management
- Receptive to suggestions for improvement
- Familiar with MacOS and Apple products
- Familiar with Windows, Windows Server
Certification
- IT Support Specialist, Google - 2023
- AWS Cloud Practitioner - 2026
- CompTIA A+ -2026
- CompTIA Network+ - 2026
- CompTIA Security+ - 2026
Timeline
Workstation Specialist II
Wescom Financial
04.2024 - Current
IT Support Specialist
Cooler Master
01.2022 - 04.2024
Bachelor of Science - Cloud Computing
Western Govern University
Associate of Science - Business
Citrus College