Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Edouardo-risch BYLL

Bellevue,NE

Summary

At Bellevue University, I spearheaded backup solutions and streamlined workstation migrations, enhancing network reliability and reducing ticket resolution times by leveraging skills in hardware troubleshooting and effective team collaboration. My proficiency in operating system support and a results-driven approach significantly improved IT support efficiency. Attentive Desktop Support Technician with 3 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.

Overview

1
1
Certification

Work History

Workstation Technician

Bellevue University
  • Implemented backup solutions to ensure critical data was protected against loss or corruption due to system failures.
  • Facilitated employee transition processes during departmental or role changes by ensuring seamless workstation migration and data transfer.
  • Coordinated with vendors to address hardware or software issues under warranty, facilitating timely repairs or replacements.
  • Reduced ticket resolution time with quick and effective troubleshooting of technical issues.
  • Collaborated with IT team to develop strategies for improving overall network performance and reliability.
  • Managed workstation updates, ensuring optimal performance and reduced downtime.

Help Desk Analyst

Bellevue University
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.
  • Logged support tickets and closed when issues were resolved.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Resolved technical issues by troubleshooting.
  • Configured hardware and granted system permissions to new employees.

Education

Bachelor of Science - Cyber Security

Bellevue University
Bellevue, NE

Skills

  • Operating System Support
  • Help Desk Support
  • Software Installation
  • Network configuration
  • Hardware Installation
  • Hardware troubleshooting
  • Asset Management
  • Virtualization Technologies
  • Remote Desktop Assistance
  • Remote Support
  • Device Driver Management

Certification

Comptia Networking

Comptia Security +

CCNA

Languages

French
Native or Bilingual

Timeline

Workstation Technician

Bellevue University

Help Desk Analyst

Bellevue University

Bachelor of Science - Cyber Security

Bellevue University

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Edouardo-risch BYLL