Hi, I’m
Ben Sorber
Dinuba,CA
Summary
Professional with strong technical expertise, ready for immediate contribution in IT support. Skilled in troubleshooting, hardware and software maintenance, and system upgrades. Known for strong teamwork, reliability, and adaptability in dynamic environments. Possesses keen ability to diagnose and resolve technical issues efficiently, ensuring smooth operational workflows.
Overview
11
years of professional experience
1
Certification
Work History
Community Health Systems, CHS
Workstation Technician
04.2024 - Current
Job overview
- Coordinated with vendors to address hardware or software issues under warranty, facilitating timely repairs or replacements.
- Maximized end-user satisfaction by providing timely and professional support for workstation-related issues averaging 20 completed tickets per day
- Provided one-on-one training for employees on efficient use of their workstation resources.
- Collaborated with IT teams to develop strategies for improving overall network performance and reliability.
- Supported hundreds of remote users by troubleshooting connectivity issues and configuring virtual desktop environments as needed.
Keywords Studios
IT Support Specialist
10.2022 - 03.2024
Job overview
- Successfully transformed a disorganized office into an efficient IT environment, increasing ticket resolution satisfaction by 20%
- Proficiently managed both Mac and PC systems, ensuring smooth operations and effective troubleshooting.
- Provided remote support to hundreds of global employees, offering technical assistance and guidance.
- Collaborated with system and network administration teams on projects and upgrades.
- Used ticketing systems to manage and process support actions and requests.
Apple Inc.
Genius Administrator
09.2017 - 10.2022
Job overview
- Responsible for managing daily repair workflow of 200+ active cases and delegating tasks to dozens of technicians.
- Verify successful repair completion, proper handling of service parts, and case note management.
- Anticipate needs of the Genius Bar Team, Leadership, and Store as a whole to ensure a proactive approach and prevent issues.
- Oversaw project management and process optimization, contributing to improved operational efficiency.
- Partner closely with cross-functional teams within Apple Corporate to support the rollout of new products, procedures, and initiatives.
Apple Inc.
Systems Quality Assurance Engineer (Career Experience)
01.2020 - 07.2020
Job overview
- Quality Assurance engineer responsible for testing and validation of hardware and firmware builds of Beats products for Apple Inc.
- Performed focused testing on Apple Ecosystem (iOS, macOS, tvOS, watchOS), Beats, Apple Audio, and Android.
Apple Inc.
Technical Specialist
06.2014 - 09.2017
Job overview
- Trained and certified for setup, diagnostics, and repair of all Apple products
- Consistently achieved or exceeded expected goals in customer survey, appointment duration of less than 15 minutes, and volume of appointments per hour.
Education
Reedley CollegeReedley, CA
Associate of Science from Computer And Information Sciences
06.2016
Skills
- Analytical Problem Solving
- Technical Troubleshooting
- Skilled in Microsoft 365 Applications
- PowerShell Scripting
- Virtual Assistance
- IT System Management
- Asset management
- Mobile Device Administration
- Operating system support
- JAMF Administration
- Software installation
- Network configuration
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
- Jamf Certified Associate - Jamf Pro
Education and Training
other
References
References available upon request.
Accomplishments
- Opened the Genius Bar for an Apple Flagship and was its primary administrator.
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with hospital IT teams to bring all campuses back online after the Crowdstrike outage in under 96 hours with 10,000 users.
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid sick leave401k matchPaid time offTimeline
Workstation Technician
Community Health Systems, CHS
04.2024 - Current
IT Support Specialist
Keywords Studios
10.2022 - 03.2024
Systems Quality Assurance Engineer (Career Experience)
Apple Inc.
01.2020 - 07.2020
Genius Administrator
Apple Inc.
09.2017 - 10.2022
Technical Specialist
Apple Inc.
06.2014 - 09.2017
Reedley College
Associate of Science from Computer And Information Sciences
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