Mohammed Dumbuya
Seattle,WA
Summary
Experienced and driven IT professional with over 8 years of expertise as an IT support and help desk technician. Adept at troubleshooting and resolving issues for both Mac and PC computers, catering to remote and onsite employees, encompassing both technical and non-technical users. Proficient in Linux, Windows and Mac OS software, with certifications from HP, Dell, and Lenovo. Backed by a strong customer service background in various environments, from retail to big-box stores. Holds a degree in Computer Science.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Workstation Technician
FLYNH LLC TECH
11.2023 - Current
- Troubleshoot software issues reported by end-users and provide effective solutions remotely or on-site
- Perform hardware diagnostics and repairs, including but not limited to hard drive replacements, memory upgrades, and component troubleshooting
- Maintain accurate records of deployed systems, software licenses, and hardware inventory
- Collaborate with IT teams to develop and implement deployment strategies, software update schedules, and hardware maintenance plans
- Installed, configured, and troubleshooted desktop systems, servers, and network issues
- Proficient in Azure and Office 365, supporting server, network, and desktop applications
- Managed ServiceNow ticketing system remotely
- Led Mac & Windows migration projects
- Provided iOS device and Windows PC troubleshooting, RAM upgrades, hard drive swaps, and OS installations
- Provide technical guidance and support to end-users regarding computer usage, software applications, and hardware peripherals
- Stay updated on emerging technologies and best practices in computer deployment, software updates, and hardware maintenance.
- Maintained a secure computing environment by staying up-to-date with industry best practices and ensuring the proper application of security protocols.
- Reduced downtime through proactive maintenance of computer systems, including updates, patches, and virus protection measures.
- Created and serviced administrator and user accounts on Linux-based systems, managinng 500 deployments.
- Stayed up-to-date on the latest developments in Linux technologies and best practices, sharing knowledge with team members to continuously improve processes and systems.
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
- Coordinate and execute computer deployments across various departments or locations, ensuring timely setup and configuration according to organizational standards
- Conduct software updates and patches on deployed systems to maintain security and performance standards
- Configured hardware, devices, and software to set up work stations for employees.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Maintained accurate inventory records, managing the procurement process for new workstations as needed.
Tech Support Admin
US BANK
04.2020 - 08.2023
- Installed, configured, and troubleshooted desktop systems, servers, and network issues
- Proficient in Azure and Office 365, supporting server, network, and desktop applications
- Managed ServiceNow ticketing system remotely
- Led Mac & Windows migration projects
- Provided iOS device and Windows PC troubleshooting, RAM upgrades, hard drive swaps, and OS installations
- Delivered technical support for both remote and onsite employees, maintaining user groups and permissions in Active Directory
- Stayed updated on IT trends to guide team direction
- Offered Tier-II support and timely issue resolution.
IT Support Administrator
REWA
10.2019 - 04.2020
- Installed, configured, and troubleshooted desktop systems, servers, and network issues
- Supported Azure and Office 365 services
- Provided technical support for remote and onsite employees
- Stayed current with IT trends to contribute to team strategy
- Offered Tier-II support and timely issue resolution via REWA's internal ticketing system and ServiceNow.
IT Support Admin
Isoftone
05.2019 - 09.2019
- Set up computers, laptops, and recording equipment
- Assisted with troubleshooting, data collection, and file conversion
- Installed Python programs and post-processed files
- Provided support for Active Directory, Google Suite, Microsoft Office, and Windows OS
- Conducted audio recording experiments with participants.
Helpdesk/Desktop Technician
Fry's Electronics
09.2018 - 02.2019
- Greeted and assisted guests and employees
- Handled iOS device and macOS troubleshooting
- Provided technical support for hardware, software, servers, and networks
- Managed Azure Active Directory and supported basic laptop hardware troubleshooting
- Assembled and upgraded desktop systems
- Assisted customers with Apple applications and hardware.
Desktop Support Technician
Eman –Data Recovery
03.2016 - 03.2017
- Troubleshot computer hardware/software issues
- Repaired laptops and computers, removed viruses, and reloaded operating systems
- Maintained terminals, peripherals, and hard drives
- Conducted hard drive diagnostics
- Offered customer support for Apple applications and hardware.
Teller
US Bank
01.2015 - 11.2015
- Managed deposits, withdrawals, and payments
- Assisted customers and promoted bank products
- Maintained confidentiality and positive customer relations.
Education
Bachelor's in Computer Science - Computer And Information Sciences
Bethel University
McKenzie, TN01.2016
High School Diploma -
Osborne High School
Marietta, GA01.2010
Skills
- Network configuration
- Remote Support
- Desktop support
- Software Installation
- Hardware Repair
- ITIL Knowledge
- Data Recovery
- Virus Removal
- Helpdesk experience
- Ticket management
- Technical issues analysis
- Service support
- Technical Troubleshooting
- Ticket support system management
- User Support
- Linux Operating System Proficiency
Certification
- HP Certifications
- CompTIA A+ Certification
- Dell Certifications
- Lenovo Certifications
Timeline
Workstation Technician
FLYNH LLC TECH
11.2023 - Current
Tech Support Admin
US BANK
04.2020 - 08.2023
IT Support Administrator
REWA
10.2019 - 04.2020
IT Support Admin
Isoftone
05.2019 - 09.2019
Helpdesk/Desktop Technician
Fry's Electronics
09.2018 - 02.2019
Desktop Support Technician
Eman –Data Recovery
03.2016 - 03.2017
Teller
US Bank
01.2015 - 11.2015
Bachelor's in Computer Science - Computer And Information Sciences
Bethel University
High School Diploma -
Osborne High School