Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Brian Dupuis

Brian Dupuis

Security
Clinton Township,MI

Summary

Dynamic crowd management professional with proven expertise at Illitch Sports + Entertainment, adept at conflict resolution and emergency response. Recognized for implementing effective crowd control measures that enhanced guest safety and satisfaction. Strong communicator and problem solver, skilled in training teams and developing policies to ensure seamless event operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crowd Manager

Illitch Sports +Entertainment
Detroit, MI
01.2025 - Current
  • Facilitated smooth entry and exit processes by coordinating closely with event staff and ticketing systems.
  • Successfully mitigated potential conflicts or altercations among guests through proactive intervention and diplomacy skills.
  • Implemented innovative solutions to manage large crowds during high-profile events, ensuring minimal disruptions and maintaining order throughout the venue.
  • Trained new team members on crowd management techniques, resulting in improved performance and increased employee retention.
  • Contributed to the development of company policies and procedures related to crowd management, promoting consistent enforcement across all events.
  • Assisted emergency medical services teams as needed during events, ensuring prompt attention and care for guests in need.
  • Enhanced customer experience by efficiently resolving guest queries, complaints, or concerns during events.
  • Ensured crowd safety by implementing and enforcing effective crowd control measures.
  • Maintained a safe environment by continuously monitoring crowd behavior and addressing any issues or concerns promptly.
  • Reduced emergency response times by establishing clear communication channels with security personnel and first responders.
  • Used metal detectors or performed pat-downs and bag searches.

Construction Worker

Commercial Contracting Corporation
Auburn Hills, MI
04.2017 - 02.2025
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
  • Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Coordinated with subcontractors to ensure quality standards, achieving high levels of client satisfaction.
  • Managed inventory of construction materials, minimizing waste and reducing costs.

Security Officer

SAFE Management
Detroit, MI
09.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.

Education

Diploma -

Warren Woods Tower
Warren, MI
06.2003

Skills

  • Crowd control
  • Emergency response
  • Conflict resolution
  • Customer service
  • Safety protocols
  • Surveillance monitoring
  • Communication skills
  • Problem solving
  • Time management
  • Adaptable thinking
  • Patience and tolerance
  • Incident reporting
  • Event management
  • Access control
  • De-escalation techniques
  • Integrity and honesty
  • Interior patrol
  • Physical strength
  • Crowd management
  • Disturbance investigation
  • Interior and exterior patrol
  • Teamwork
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Verbal and written communication
  • Problem resolution
  • Documentation and reporting

Certification

Crowd Management

Timeline

Crowd Manager

Illitch Sports +Entertainment
01.2025 - Current

Security Officer

SAFE Management
09.2024 - Current

Construction Worker

Commercial Contracting Corporation
04.2017 - 02.2025

Diploma -

Warren Woods Tower

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