Resourceful IT Professional consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making. 40 years of professional IT experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Director of Information Technology
Medical Reimbursement Inc
Cincinnati, OH
02.2016 - Current
Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols
Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
Managed, tracked and coordinated problem resolution and escalation processes
Provided network support services for devices such as hubs, bridges, routers and other hardware
Analyzed department and job-related functionality requirements to align technology priorities with business needs
Performed back and recovery
Maintained VMWare on-premise environment
Applied patches and fixes to all systems including Windows, Linux, AIX, SAN/NAS, Network appliances
Network Engineer /System Administrator
Stolle Machinery / TekSystems
Vandalia, OH
10.2015 - 02.2016
Managed, tracked and coordinated problem resolution and escalation processes
Provided network support services for devices such as hubs, bridges, routers and other hardware
Provided complete end-to-end engineering and installation of route-based IP network solutions
Troubleshoot complex multi-vendor network service provider issues.
Manager of Network Operations
Premier Health Care Services
Centerville, Oh
08.1997 - 10.2015
Performed day-to-day LAN and WAN administration, maintenance and support
Diagnosed network problems involving combination of hardware, software, power and communications issues
Recommended options for disaster recovery, remote access, network appliances, servers and directory services security
Administered software licensing and purchasing for effective installation of network
Configured and performed troubleshooting with routing and switching protocols
Documented changes made to network and systems, providing evidence for audit trails
Resolved and documented customer reported network issues via phone and email
Oversaw development and maintenance of computer systems, server upgrades and operating systems
Provided firewall and VPN management, security and incident response
Maintained company servers, computers, printers, cables and other equipment