John Beard
Auburn Hills,MI
Summary
Savvy information technology and systems Director of IT with 29+ years of progressive network administration, troubleshooting and PC hardware and software experience. Develops and implements IS policies and procedures. Manages functional and technological application support. Technical expert in applying strategic direction, practical implementation and support to accomplish corporate IT and data security initiatives.
Overview
29
29
years of professional experience
Work History
Director of Information Technology
Win Long USA LLC
02.2014 - Current
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Performed regular audits and tests of infrastructure and applications.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
Technical Support Engineer
JDI Travel
02.1994 - 03.2023
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Served as primary point of contact for support relating to owned solutions and products.
- Communicated with stakeholders to share critical technical information and deliver project updates.
Senior Technical Support Engineer
Jo-Dan International, Inc, DBA JDI Technologies,
02.1994 - 02.2014
- Maintained response times to support business continuity.
- Delivered Tier-3 support and SME input to internal and external customers.
- Documented faults and bugs for referral to development staff for use in updates.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as primary point of contact for support relating to owned solutions and products.
Education
Bachelor of Science - Management Information Systems
Oral Roberts University
Tulsa, OK05.1990
Skills
- Business Software Applications
- Product Launch Support
- Organizational Systems
- Scope Definition
- Maintenance Organization and Development
- Enterprise Technology
- HTML and XML
- Mission Critical Applications
- Software and Hardware Implementation
- Network Infrastructure Support
- Technology Optimization
- Application Standardization
- Information Technology Management
- Deployment Monitoring
- Disaster Recovery
- Computer Hardware Knowledge
- Technology Evaluations
- Web Applications
- Expense Analysis
Timeline
Director of Information Technology
Win Long USA LLC
02.2014 - Current
Technical Support Engineer
JDI Travel
02.1994 - 03.2023
Senior Technical Support Engineer
Jo-Dan International, Inc, DBA JDI Technologies,
02.1994 - 02.2014
Bachelor of Science - Management Information Systems
Oral Roberts University