Hunting
M. Charles McClam
Director of IT and Technical Operations
Clemmons,NC
Summary
20+ years of Leadership experience. IT Director and certified engineer, and trainer. Highly skilled in creating and adapting KPI, SLA, and other metrics, to lead a team across multiple platforms. Proficient in orchestrating end-to-end technical operations, and monitoring network infrastructures. Also budgeting multi-Million- dollar budgets, contracts, and vendor contracts. Adept at training new employees and leading from the bottom up. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of all things technical, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
8
8
Certificates
Work History
Director of Information Technology
Balldermpath, PA
Greensboro, NC
09.2019 - Current
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking
- Analyzed department and job-related functionality requirements to align technology priorities with business needs
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues
- Prioritized framework to evaluate technology and regulate communication with business stakeholders
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives
- Performed regular audits and tests of infrastructure and applications
- Documented and analyzed processes and procedures and adhered to regulatory guidance
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
Enterprise Technical Support, Manager
Spectrum Enterprise
Charlotte, NC
02.2011 - 09.2019
- Trains and evaluates employees to enhance their performance, development, and work product
- Addresses performance issues and makes recommendations for personnel actions
- Motivates and rewards employees including providing salary increases, bonuses, and promotions within allocated budgets and company guidelines
- Performs strategic and tactical planning for multiple data network services; Collaborates on Service
- Strategy and Design; Executes and manages Service Transition
- Responsible for end-to-end product design of service provider-class network products and services
- Led development of network infrastructure budgets
- Identifies needs, estimates costs, and justifies request priorities for budgetary purposes
- Plans, develops, and manages introduction of network infrastructure updates and new enhancements
- Manage team of network engineers and SMEs collaborating with vendors and network operations team to build, scale, deploy and support enterprise network infrastructure
Sergeant First Class
Military
Ft. Campbell, KY
05.1996 - 01.2011
- Received, analyzed and responded to less complex allegations of misconduct
- Developed and implemented security policies, procedures and systems to protect personnel, property and data
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats
- Applied four tenets of procedural justice when interacting with subordinates
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
- Created contingency plans to address unexpected tactical scenarios.
- Directed tactical operations in complex and challenging environments.
- Handled administrative requirements, maintained records and submitted operational reports.
Education
Master of Science - Engineering Management
The University of North Carolina at Charlotte
01.2016 - 05.2018
Bachelor's degree - Business Administration
Liberty University
05.2007 - 05.2011
Skills
NetworkingStrategicTelecommunicationsVendor ManagementTechnical SupportUS Health Insurance Portability and Accountability Act (HIPAA)Network SecurityVMware vCenterDatto BackupSix SigmaAzureMicrosoft SQL ServerVoIPAWSVPNAngularReactActive DirectorySANNETMPLSNodejsLinks
Issues resolution
Script review and revision
Project Management
Strategic planning
Financial Management
Hardware and Software Support
Open Systems Applications
Business Development
Staff Development
Verbal and written communication
Staff Management
Budgeting
Operations management
Vendor Management
On Call Support
Data Center Support
Accomplishments
- 9
- Army Service Ribbon 10
- Overseas Service Ribbon 11
- NATO Medal 12
- Ranger tab 13
- Sapper tab 14
- Combat Action Badge 15
- Parachutist Badge
Additional Information
- http://linkedin.com/in/m-charles-m-, 4489b816 Military Service Branch: United States Army Service Country: United States Rank: E-7 May 1996 to January 2011 An initiative-taking senior leader with over ten years of human resources and administrative experience. Excels at executing multiple tasks simultaneously in a high-stress work environment with superior results. Commendations: 1. Bronze Star Medal with "V" device 2. Joint Service Commendation Medal 3. Joint Service Achievement Medal 4. Meritorious Unit Citation Medal 5. Afghanistan Campaign Medal with Campaign Star 6. Iraq Campaign Medal with Campaign Star 7. Global War on Terrorism Expeditionary Medal 8. Global War on Terrorism Service Medal
Affiliations
- Rotary International
- Wounded Warriors
- Disabled American Veterans
- SCTE
Certification
Licensed [CCNA] - [2016-2018]
Interests
Excercise
Reading
Computer Hardware
Timeline
Director of Information Technology
Balldermpath, PA
09.2019 - Current
Master of Science - Engineering Management
The University of North Carolina at Charlotte
01.2016 - 05.2018
Enterprise Technical Support, Manager
Spectrum Enterprise
02.2011 - 09.2019
Bachelor's degree - Business Administration
Liberty University
05.2007 - 05.2011
Sergeant First Class
Military
05.1996 - 01.2011