Brian Elder
Las Vegas
Summary
Dynamic Service Supervisor with expertise in managing service operations and enhancing customer experiences. Led a team of technicians to optimize scheduling and training, resulting in improved service quality and operational efficiency. Strong background in staff development and process enhancements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Supervisor
Smartbar Usa
02.2020 - Current
- Supervised service operations, enhancing customer experiences through effective team management.
- Managed activities of five technicians, optimizing scheduling and training to improve service outcomes.
- Trained and mentored staff in service protocols and best practices.
- Developed training materials and conducted workshops for new team members.
- Implemented process improvements, streamlining operations to support service delivery.
- Started as service technician for one year, then advanced to service technician lead for three years, and in fourth year promoted to service supervisor overseeing all service operations in Las Vegas.
- Executed installations, repairs, and maintenance on automated alcohol beverage dispensing machines in various locations throughout Las Vegas and nationwide.
- Oversees large-scale machine installations at multiple locations across the USA.
- Perform electrical, mechanical, and preventive maintenance to ensure maximum equipment uptime and reliability.
Machine Operator
Heartland Harvest
07.2017 - 01.2020
- Operated machinery to ensure efficient and safe production processes.
- Operated manufacturing equipment safely and efficiently, in alignment with company standards.
- Monitored equipment performance to identify issues and ensure timely resolution.
- Trained new operators on safety protocols and machine operations.
- Streamlined workflows by implementing daily process improvements that enhanced efficiency.
- Blended and measured ingredients to meet precise production specifications, ensuring quality standards.
- Recorded and tracked production data using detailed batch sheets.
- Transported pallets, totes, and dumpsters using a forklift to support workflow and logistics.
- Cleaned machinery and tools to maintain operational standards in the warehouse.
Laborer
Union
09.2015 - 05.2017
- Operated heavy machinery to ensure timely completion of construction projects.
- Ensured adherence to safety protocols and regulations on job sites.
- Followed OSHA safety guidelines and union standards to ensure compliance and workplace safety.
- Collaborated with team members to optimize workflow and enhance overall productivity.
- Trained new laborers on operational procedures and equipment use to promote safety and efficiency.
- Assisted in demolition and site preparation for residential, commercial, and industrial projects.
- Performed concrete removal, cutting, and forming using various power tools and hand tools.
- Maintained clean and safe job sites by removing debris, materials, and waste.
- Supported skilled trades by handling heavy lifting, equipment setup, and material transport.
Education
No Degree - Microsoft IT Support Specialist - Information Tech
Coursera
Las Vegas, NV04-2025
High School Diploma -
Kankakee High School
Kankakee, IL05-2007
Some College (No Degree) - Heating Ventalatin And Air Conditioning
Kankakee Community College
Kankakee, ILSkills
- Operations management
- Team supervision
- Staff training
- Leadership abilities
- Process improvement
- Delivery logistics
- Warehouse management
- Technical service experience
- Forklift operation
- Driving skills
- Customer service
- Snow removal
- Landscape maintenance
Certification
OSHA 10
OSHA 30
Timeline
Service Supervisor
Smartbar Usa
02.2020 - Current
Machine Operator
Heartland Harvest
07.2017 - 01.2020
Laborer
Union
09.2015 - 05.2017
No Degree - Microsoft IT Support Specialist - Information Tech
Coursera
High School Diploma -
Kankakee High School
Some College (No Degree) - Heating Ventalatin And Air Conditioning
Kankakee Community College