Ryan Ramsey
Odessa,TX
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques with in the oil community.
Overview
20
20
years of professional experience
Work History
Service Supervisor
Catalyst
Midland, TX
07.2022 - Current
- Supervised team of 8 employees and delegated duties and responsibilities to each member.
- Addressed areas that needed improvement and observed team's performance.
- Cultivated productive relationships with suppliers and maintained open communication.
- Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
- Developed relationships with vendors to gain best terms for procurement, refurbishing and rebuilding machinery and equipment.
Operations Manager
Petrostar Oil Services
Midland, TX
03.2019 - 06.2022
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Service Leader
Liberty Oilfield Services
Odessa, TX
04.2017 - 02.2019
- Implemented processes and procedures to keep employees on task and maintain smooth workflow.
- Onboarded service employees, offering guidance and assistance to properly handle unhappy customers.
- Reviewed written, oral and schematic instructions and relayed key details to laborers.
- Established and maintained close working relationships with staff, clients and vendors.
Service Supervisor
Halliburton Energy Services
Williston, ND
11.2012 - 08.2017
- Supervised team of 20 employees and delegated duties and responsibilities to each member.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
SSG
US Army
Colorado Springs, CO
10.2004 - 04.2013
Education
High School Diploma -
Cactus High School
Glendale, AZ05-2003
Associate of Science - Information Resources Management
Glendale Community College
Glendale, CASkills
- Operations Management
- Supply chain forecasting
- Data entry experience
- Customer Relations
- Excellent Communication
- Problem solving
- Task Prioritization
- Organization and Time Management
References
References available upon request.
Timeline
Service Supervisor
Catalyst
07.2022 - Current
Operations Manager
Petrostar Oil Services
03.2019 - 06.2022
Service Leader
Liberty Oilfield Services
04.2017 - 02.2019
Service Supervisor
Halliburton Energy Services
11.2012 - 08.2017
SSG
US Army
10.2004 - 04.2013
High School Diploma -
Cactus High School
Associate of Science - Information Resources Management
Glendale Community College