Brian Ender
Austin,TX
Summary
PDGA: EVENT SUPPORT & TRAINING MANAGER
On a personal note: I am VERY passionate about disc golf. I have been playing disc golf since the late 90's and more recently starting playing competitively in PDGA tournaments. After being a self employed general contractor for 13 years, I am looking to change careers and do what I love, which is work in the disc golf industry. I am a highly motivated professional with several years of entrepreneurial and management experience. I am able to skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while managing tasks and employees. I am comfortable working independently as a manager and leader and as a collaborative team member. I have been able to apply business acumen and experience, and exercise decisive judgment to meet and exceed organizational goals.
Overview
26
26
years of professional experience
Work History
Owner/General Manager
ENDEVER LLC
Austin, TX
01.2012 - Current
- Owned and operated a medium sized home remodel/renovation compoany.
- Managed multiple teams working on different aspects of a single project.
- Negotiated contracts with vendors, suppliers, contractors, and other stakeholders.
- Led post-project reviews to assess successes and failures and identify areas for improvement.
- Analyzed cost estimates to determine if they are within budget constraints.
- Conducted regular meetings with clients to discuss progress reports and changes in scope or design.
Account /Implementation Manager
PDME Inc.
Cedar Park, TX
01.2009 - 11.2011
- Managed the implementation of the Fastenal account, as well as maintaining an ongoing relationship with multiple clients.
- Completed detailed implementation projects for PDME's newly acquired clients
- Streamlined project guidelines by creating more efficient methods and procedures
- Lead, direct, and manage inbound and outbound communication to ensure that the client's experience is as seamless as possible.
- Maximize profitability through superior service, effective and prompt communication and follow-up on all pending issues with all clients
- Utilization of superior communications skills to motivate, train and develop effective working relationships with peers, executives and clients
- Resolved any technical issues encountered during the implementation process in a timely manner.
- Created user documentation and support materials for new system implementations.
Sales and Operations Manager
NT Impex Stone
Round Rock, TX
02.2008 - 01.2009
- Management of day to day operations and sales issues for large scale natural stone distributor in Austin area
- Identified all new incoming stone and priced accordingly
- Training of new sales staff
- Management and tracking of inventory control
- Face to face sales consultation with prospective customers considering a kitchen remodel
- Met and exceeded all sales goals set by ownership
- Provided superior customer service, prompt communication and follow-up on all matters
- Inspecting and maintaining all office and warehouse equipment.
- Motivated staff to develop effective working relationships with peers, executives and clients
- Implemented process improvements to streamline operations and reduce costs.
- Trained new staff members on proper sales techniques and procedures.
General Manager
VAC Granite
Austin, TX
01.2007 - 02.2008
- Oversaw Granite Countertop sales for fast-paced fabrication company, achieving quarterly sales quotas.
- Managed installation crews to deliver exceptional customer experiences.
- Scheduled appointments and installations to optimize workflow efficiency.
- Ensured high-quality customer service through technical expertise and support.
- Conducted quality control on stone selection and installation processes.
- Developed strategies to enhance sales performance and team productivity.
- Implemented training programs for installation crews to elevate service standards.
Sales Manager
Alpha Granite
Austin, TX
02.2006 - 01.2007
- Granite Countertop sales for a high end Granite Fabrication Company
- Estimating and bidding jobs for customers and builders
- Reading blue prints
- Meeting face to face with customers in an “In Home” setting
- Managing a high level of customer service and being knowledgeable in all applicable areas
- Responsible for reaching weekly, monthly and quarterly sales quotas
Retail Sales Coordinator
NCsoft
Austin, TX
02.2004 - 02.2006
- Company Overview: An online PC subscription based gaming company
- Coordinating sales for an online PC subscription based gaming company
- Maintained relationships with key retailers such as Best Buy, Circuit City, Wal-Mart, Fry’s and Target
- Responsible for weekly, monthly and quarterly sales revenue reporting
- Tracking sell through and sell in numbers for each key retailer
- Processing purchase orders from key retailers
- Key contact for warehouse – Ditan Distribution
- Monitoring overall work flow and performance of call center.
- Responsible for all correspondence between retailers, warehouse and NCsoft
- Skilled at multi tasking and working with all levels of management.
- Working closely with Marketing department to ensure all trade shows received requested inventory of PC games
- An online PC subscription based gaming company
Call Center Manager (Accounts and Billing)
NCsoft
Austin, TX
02.2004 - 02.2006
- Involved in interviewing, hiring and training new team members.
- Organizing and presenting weekly billing shift meetings.
- Project Lead for registration code issues.
- Project Lead for Lineage credit card charge backs.
- Processing refunds, cancellations and credit card blocks.
- Writing detailed, precise nightly shift reports.
- Monitoring overall workflow and performance of call center.
- Taking escalation calls from angry and upset customers.
- Skilled at multi tasking and working with all levels of management.
- Taking proactive approach in solving customer’s needs and problems.
Project Manager / Training Coordinator
Electronic Arts / EA Sports
Austin, TX
01.2000 - 01.2004
- Hiring Manager, involved in interviewing, hiring and training new team members.
- Assisted in launching multiple subscription based games including Ultima Online and The Sims Online.
- Responsible for new hire training and development since January of 2001.
- Writing and revising training documentation and manuals.
- Writing and developing detailed procedures for the call center.
- Responsible for monthly scheduling in call center.
- Monitoring overall work flow and performance of call center.
- Tracking daily call center statistics for reporting purposes.
- Taking escalation calls from angry and upset customers.
- Actively corresponding with customers by both phone and email.
- Taking proactive approach in solving customer’s needs and problems.
- Skilled at multi-tasking and working in a team environment with all levels of management.
- Helped transition the E-Commerce functionality from EA Headquarters to EA Texas in Austin.
- ISO certified auditor and completed an ISO Certification through Electronic Arts.
Inbound Sales and Support
Carorder.com
Austin, TX
01.2000 - 12.2000
- Sales consultation with customers looking to purchase a new car online.
- Selecting appropriate vehicles and options for customer’s needs.
- Specializing in dedicated accounts on daily basis.
- Solving customer’s problems and supporting their needs.
Relationship Sales Representative / Business Sales Division
Dell Computer Corp.
Austin, TX
08.1999 - 12.2000
- Conducted sales consultations with business customers to identify hardware solutions.
- Recommended and sold tailored hardware based on customer requirements.
- Specialized in managing dedicated business accounts to enhance client relationships.
- Resolved networking challenges for business customers to ensure operational continuity.
Education
Some College (No Degree) - Marketing And Mass Communictions
Texas State University
San Marcos, TXSkills
- Relationship management
- Workflow optimization
- Operations management
- Client engagement
- Marketing strategies
- Administrative oversight
- Small business management
- Project management
- Client communication
- Team leadership
- Customer service
- Training and development
Affiliations
- FOUNDER OF ROUND ROCK THROWNUTS DISC GOLF CLUB
- COMPETITIVE DISC GOLFER CURRENTLY REGISTERED WITH THE PDGA
- RIDE MOUNTAIN BIKES
- CAMPING AND KAYAKING
Languages
Spanish
Professional
References
References available upon request.
Timeline
Owner/General Manager
ENDEVER LLC
01.2012 - Current
Account /Implementation Manager
PDME Inc.
01.2009 - 11.2011
Sales and Operations Manager
NT Impex Stone
02.2008 - 01.2009
General Manager
VAC Granite
01.2007 - 02.2008
Sales Manager
Alpha Granite
02.2006 - 01.2007
Retail Sales Coordinator
NCsoft
02.2004 - 02.2006
Call Center Manager (Accounts and Billing)
NCsoft
02.2004 - 02.2006
Project Manager / Training Coordinator
Electronic Arts / EA Sports
01.2000 - 01.2004
Inbound Sales and Support
Carorder.com
01.2000 - 12.2000
Relationship Sales Representative / Business Sales Division
Dell Computer Corp.
08.1999 - 12.2000
Some College (No Degree) - Marketing And Mass Communictions
Texas State University
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