Dana Solis
Elmwood Park,IL
Summary
Results-driven Team Trainer with expertise in customer service and operational efficiency. Enhanced customer satisfaction through targeted training and effective problem-solving. Fostered a collaborative work environment, promoting teamwork to drive performance and improve customer experiences.
Overview
2
2
years of professional experience
Work History
Team Trainer
Culvers
Elmwood Park, Illinois
11.2023 - Current
- Trained new team members on operational procedures and customer service standards to ensure consistent service delivery.
- Processed customer transactions efficiently and accurately.
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Organized cleaning supplies in storage area.
- Prepared and served food items while adhering to safety and sanitation standards, ensuring compliance and quality.
Sales Associate
Fashion Q
Rosemont, Illinois
12.2025 - 03.2026
- Guided customers in selecting fashion items and accessories to enhance their shopping experience.
- Supported customers with product selection, sizing, and styling to meet individual preferences.
- Addressed customer inquiries and resolved issues promptly, ensuring customer satisfaction.
- Maintained store presentation and organized merchandise displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Arts - Psychology
University of Illinois Chicago
Chicago, IL03-2026
Skills
- Team building
- Staff training
- New employee training
- Customer service
- Customer retention
- Sales techniques
- Problem solving
- Time management
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Fashion Q
12.2025 - 03.2026
Team Trainer
Culvers
11.2023 - Current
Bachelor of Arts - Psychology
University of Illinois Chicago