Jennifer Phillips
Dupont,IN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support goals.
Overview
2
2
years of professional experience
2006
2006
years of post-secondary education
Work History
Team Trainer
Taco Bell Restaurant
Madison, IN
11.2025 - Current
- Trained new team members on food preparation and customer service protocols.
- Assisted in maintaining cleanliness and organization of the dining area.
- Demonstrated proper use of kitchen equipment and tools to new employees.
- Monitored team performance and provided constructive feedback regularly.
- Supported management in implementing training materials and programs effectively.
- Provided guidance to team members on best practices in customer service.
- Instructed new team members on correct procedures for operations.
- Adapted training approaches to accommodate individual learning needs.
- Coordinated with management to identify training needs and opportunities.
Account Manager
American Rental Home Furnishings
Madison, IN
11.2024 - 11.2025
- Managed client relationships to ensure satisfaction and retention.
- Coordinated product deliveries and scheduled installations for timely service.
- Developed proposals and presentations to address client needs effectively.
- Collaborated with sales and marketing teams on promotional initiatives.
- Handled customer inquiries and resolved complaints promptly and efficiently.
- Maintained accurate records of client interactions and transactions in systems.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Collaborated with sales team to determine best ways to drive market share.
- Provided technical support to customers when needed.
- Conducted market research to identify potential customers.
- Monitored competitor activities in order to stay ahead of the competition.
- Addressed customer questions and concerns regarding products and services.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Utilized problem-solving skills when dealing with difficult customers.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Assistant Manager/General Manager
Madison 6 Theatre
Madison, IN
03.2024 - 08.2024
- Assisted in managing daily operations of the cinema facility.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Handled customer inquiries and resolved issues in a timely manner.
- Maintained cleanliness and organization of concession areas and auditoriums.
- Implemented promotional events to enhance customer engagement and attendance.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels for concessions and ordered supplies as needed.
- Collaborated with management to improve overall guest experience at the theatre.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed daily operations of a multi-screen cinema environment.
- Implemented quality control measures to uphold company standards.
- Coordinated film scheduling and event planning for special screenings.
- Implemented safety procedures to maintain a secure theatre atmosphere.
- Collaborated with marketing teams to promote upcoming films and events.
- Trained employees on duties, policies and procedures.
Education
Southwestern High School
Hanover, INSkills
- Customer service
- Team building
- Account management
- Relationship building
- Communication skills
- Time management
- Compliance standards
- Learning platforms
- Workplace safety
- Active listening
- Relationship management
- Reliability and punctuality
- Verbal and written communication
Timeline
Team Trainer
Taco Bell Restaurant
11.2025 - Current
Account Manager
American Rental Home Furnishings
11.2024 - 11.2025
Assistant Manager/General Manager
Madison 6 Theatre
03.2024 - 08.2024
Southwestern High School