BRIAN EVA
MI
Summary
Proactive Major Case Specialist and SIU Investigator with extensive experience in complex fraud investigations, team leadership, and litigation resolution. Skilled in case planning, policy knowledge, and regulatory understanding, with a proven track record in mentoring future leaders and achieving audit excellence. Bringing strong investigative and operational expertise to advance career in claims and fraud management.
Overview
26
26
years of professional experience
Work History
Major Case Specialist
Progressive Insurance
03.2018 - Current
- Identified and investigated complex, multi-party fraud schemes involving attorneys, medical providers, body shops,and financial backers in an effort to mitigate or reduce the impact of fraud to Progressive Insurance, its customers, and shareholders.
SIU Investigator
Progressive Insurance
11.2014 - 03.2018
- Investigated individual claims to support claims in cases where questionable facts of loss or characteristics were presented.
PIP Litigation Specialist
Progressive Insurance
02.2014 - 11.2014
- Conducted evaluations, investigations, and negotiations to resolve lawsuits involving Progressive in Michigan related to Medical providers, First Party PIP claims, and Property matters.
Fire and Theft Team Leader
Progressive Insurance
06.2010 - 02.2014
- Led, coached, and mentored the Michigan F&T team by conducting collaborative interviews and hiring representatives. Identified emerging talent and interest through 'meet and greet' outings at local Michigan offices.
- Developed team members into future claims leaders, SIU Investigators, and Major Case Specialists.
- Guided team to achieve exceptional results in various corporate, state, and local audits.
Network Team Leader
Progressive Insurance
05.2006 - 06.2010
- Developed and led a dynamic team of Network Reps who efficiently managed multiple body shops in our district, delivering exceptional customer service and achieving Progressive's high standards for repair quality and operational efficiency.
PCS Claims Representative
Progressive Insurance
04.2003 - 05.2006
- Productively processed large volumes of claims as a claims generalist and Network Rep in a fast-moving environment, while diligently following up on customer concerns and maintaining compliance with industry regulations through training and SOP adherence.
Store Manager
84 Lumber
02.1999 - 03.2003
- Maintained optimal store productivity by handling daily operations such as sales management, inventory control, staffing decisions as well as budgetary responsibilities.
Education
Bachelor of Science - Physiology
Western Michigan University
Kalamazoo, MI04.1994
Skills
- Case Planning
- Ethical Practice
- Policy Knowledge
- Regulatory understanding
Timeline
Major Case Specialist
Progressive Insurance
03.2018 - Current
SIU Investigator
Progressive Insurance
11.2014 - 03.2018
PIP Litigation Specialist
Progressive Insurance
02.2014 - 11.2014
Fire and Theft Team Leader
Progressive Insurance
06.2010 - 02.2014
Network Team Leader
Progressive Insurance
05.2006 - 06.2010
PCS Claims Representative
Progressive Insurance
04.2003 - 05.2006
Store Manager
84 Lumber
02.1999 - 03.2003
Bachelor of Science - Physiology
Western Michigan University
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