Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Brian Fernander

Mukilteo,USA

Summary

Dynamic ACF Credit Manager with over 24 years of experience in operations and management. Proven expertise in budgeting, forecasting, and maintaining profitability, alongside delivering exceptional services to clients. Significant achievements include overseeing district operations while implementing effective sales techniques, resulting in increased revenue. Committed to addressing customer needs with urgency and driving improvements that align with organizational goals, poised to deliver similar results in this role.

Overview

25
25
years of professional experience

Work History

Regional Zone Manager

Kellermeyer Bergensons Services
06.2024 - Current
  • Confer with customers and subcontractors to evaluate and enhance service offerings in the region.
  • Develop and implement strategic plans to optimize material usage, machinery efficiency, and effective cleaning processes.
  • Review subcontractor performance and site conditions, ensuring adherence to quality standards and customer specifications.
  • Conduct account visits as per portfolio requirements and submit comprehensive audit inspection reports as instructed by management.
  • Ensure prompt resolution of customer needs with a strong sense of urgency, meeting predefined response time objectives.
  • Prepare and submit daily, weekly, and monthly reports in a timely manner per management directives.
  • Perform minor repairs and adjustments to equipment and escalate service orders for major repairs as necessary.

Senior District Manager

ABM Industries, Inc
10.2017 - 05.2024
  • Oversee and advise the management team on achieving overall strategic goals and performance metrics.
  • Maintain district profitability while driving growth through effective sales strategies.
  • Deliver exceptional service quality to all clients, fostering long-term relationships.
  • Conduct monthly and quarterly budgeting and forecasting to align financial objectives.

Agency Leader

Combined Insurance / CHUBB
07.2022 - 09.2023
  • Achieved annual new sales objectives within assigned territories.
  • Provide strategic guidance and support to Agency Coordinators and Independent Agents.
  • Sourced and identified potential Independent Agents to expand agency capabilities.

District General Agent

Colonial Life Insurance Agency
08.2021 - 08.2023
  • Delivered comprehensive and flexible employee benefits packages tailored to client needs.
  • Provided customized solutions for clients, enhancing their employee satisfaction.
  • Collaborated closely with clients to ensure outstanding customer service and support.

Branch Manager

Hertz Corp
04.2015 - 10.2017
  • Managed operations and supervision of staff across six Hertz locations.
  • Monitored staff performance to ensure compliance with company policies and standards.
  • Managed budgets and expenses while conducting performance review calls with executives.
  • Coached and developed staff to enhance performance and drive profitability.

Director of Operations

B.H.A.I Group LLC
12.2000 - 09.2015
  • Directed numerous teams and office operations to achieve strategic goals.
  • Planned and executed daily marketing strategies to boost productivity and profits.
  • Prepared detailed reports and evaluations while scheduling necessary meetings with team leaders.
  • Managed bank accounts and developed quarterly and yearly budgets for team operations.

Education

Bachelor of Arts - Business Administration

University of the West of England
03.1989

Skills

  • Sales
  • Forecasting
  • Business Development
  • Analysis skills
  • Expense management
  • Territory management
  • Relationship management
  • Salesforce
  • Presentation skills
  • Expense Management
  • Product demos
  • Marketing
  • Oracle
  • Quality Assurance
  • CRM software
  • Account Management
  • Leadership
  • Team management
  • Budgeting
  • Strategic Planning
  • Recruiting
  • Microsoft Office Suite (10 years)
  • Security and Investigations (10 years)
  • Customer Service and Negotiations (10 years)
  • Leadership and Team Building (8 years)

LANGUAGES

Spanish (Fluent)
French (Fluent)
English (Fluent)

Timeline

Regional Zone Manager

Kellermeyer Bergensons Services
06.2024 - Current

Agency Leader

Combined Insurance / CHUBB
07.2022 - 09.2023

District General Agent

Colonial Life Insurance Agency
08.2021 - 08.2023

Senior District Manager

ABM Industries, Inc
10.2017 - 05.2024

Branch Manager

Hertz Corp
04.2015 - 10.2017

Director of Operations

B.H.A.I Group LLC
12.2000 - 09.2015

Bachelor of Arts - Business Administration

University of the West of England

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Brian Fernander