BRIAN FIRIS
Tempe,AZ
Summary
Dynamic, professional server with extensive experience at Gila River Casinos, excelling in team management, wine knowledge and guest service. Proven ability to foster strong relationships with customers, enhancing loyalty and repeat business. Skilled in incident management and dining room monitoring, ensuring a seamless and enjoyable dining experience for all guests.
Overview
20
20
years of professional experience
Work History
Server Trainer
Prime - A Shula's Steak House
Chandler, AZ
07.2013 - 11.2025
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
FOH Manager, Server Trainer
Chinato Restaurant
Cleveland, OH
03.2006 - 04.2013
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Server, Supervisor
Hospitality Restaurants
Rocky River, OH
- Served high customer volumes during special events, nights, and weekends.
Bartender
Cleveland Airport Marriott
Brookpark, OH
Education
Level I Certification -
Court of Master Sommeliers
Sociology
Miami University
Oxford, OHSkills
- Team management
- Food & Beverage Knowledge
- Guest service
- Food Safety
- Staff mentoring
- Toast & Aloha
References
- Troy Tranzow, 4803887655, Advanced Sommelier, Phoenix, AZ
- Matt Davis, 4806123637, G.M., Orange Sky, Scottsdale, AZ
- Mike Deimaggi, 4322446040, Executive Chef, Chagrin Falls, OH
Timeline
Server Trainer
Prime - A Shula's Steak House
07.2013 - 11.2025
FOH Manager, Server Trainer
Chinato Restaurant
03.2006 - 04.2013
Server, Supervisor
Hospitality Restaurants
Bartender
Cleveland Airport Marriott
Level I Certification -
Court of Master Sommeliers
Sociology
Miami University