Brian Fonnesbeck
Draper,UT
Summary
I have worked with many companies, including high-end clients. I am a good listener and will not quit until the job is done and everyone is satisfied. I am detail oriented and very analytical, when needed. I have refined my troubleshooting and soft skills through years of experience in a variety of industries all encompassed within telephone customer service roles.
Overview
17
17
years of professional experience
Work History
Amazon Delivery Driver
Day One Deliveries LLC
09.2023 - 11.2023
- Worked as an Amazon delivery driver for DSP (delivery service provider)
- Drove a van and delivered to daily assigned route
- Employer reference, 801-874-9360
Amazon Fulfillment Associate
Amazon
11.2022 - 08.2023
- Work was done on my feet 10 hours a day fulfilling various responsibilities
- Pack and fulfill Amazon orders on site at one of the Amazon fulfillment centers/warehouses
- Worked with my hands and worked quickly in a demanding fast paced environment.
Technical Support Representative
Morgan Stanley
04.2020 - 01.2023
- Support for internal financial advisors and wealth management employees that are working from home and connect to the Morgan Stanley network remotely through Citrix, which may include walking the user though basic OS tasks
- Provided daily support from a pool of hundreds of possible internal Morgan Stanley applications
- Included supporting firm mobile applications and related issues
Technical Support Representative
CSS Corp
02.2017 - 03.2020
- Troubleshoot network issues and VOIP installations for Vonage Business
- I was promoted to a project that supports their enterprise platform for which we serve large high-end clients with us as their primary telecommunications service.
Inbound Customer Service
Frontier Secure
05.2016 - 01.2017
- In this position I worked in customer support for Capital One
- I helped them in being a customer advocate, first.
Technical Support Representative
Alorica
08.2015 - 05.2016
- I was involved in a hardware and software call center for the Best Buy Geek Squad, including troubleshooting through remotely connected computer to computer sessions.
Customer Service Agent
Unisys
01.2012 - 08.2015
- This was customer service for Fannie Mae's Consumer Resource Center with customers that were potentially losing their homes, connecting them with resources, and providing general information about government programs available to help them.
Credit and Collections Representative
Comcast
04.2011 - 01.2012
- I performed inbound and outbound collections calls for delinquent accounts while providing a high level of service to retain clients.
Customer Service/Technical Support Representative
Overstock.com
02.2007 - 07.2010
- I was part of a team that was number two in a national customer service survey including 1 year in electronics/technical support.
Education
High School Diploma -
Carbon High School
Price, UT05.1996
Some College (No Degree) - Computer Science
Stevens-Henager College
Murray, UTSkills
- Help desk
- Customer service
- Citrix
- Technical support
- Operating systems
- Software and hardware troubleshooting
- Analysis skills
- Computer networking
- Computer science
- Performing software, hardware, and network operations
I build computers as a hobby.
I have been building computers since 1997 on the basis of a hobby, and I have never had a failed build after my 2nd build.
Timeline
Amazon Delivery Driver
Day One Deliveries LLC
09.2023 - 11.2023
Amazon Fulfillment Associate
Amazon
11.2022 - 08.2023
Technical Support Representative
Morgan Stanley
04.2020 - 01.2023
Technical Support Representative
CSS Corp
02.2017 - 03.2020
Inbound Customer Service
Frontier Secure
05.2016 - 01.2017
Technical Support Representative
Alorica
08.2015 - 05.2016
Customer Service Agent
Unisys
01.2012 - 08.2015
Credit and Collections Representative
Comcast
04.2011 - 01.2012
Customer Service/Technical Support Representative
Overstock.com
02.2007 - 07.2010
High School Diploma -
Carbon High School
Some College (No Degree) - Computer Science
Stevens-Henager College
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