Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Work Availability
Hi, I’m

Luna Tessa

Austin,TX
Luna Tessa

Summary

Customer-oriented team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Punctual and efficient customer satisfaction driven worker known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.

Overview

15
years of professional experience
1
Certification

Work History

Driven2Deliver LLC

Amazon Delivery Driver
12.2024 - Current

Job overview

  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Managed customer inquiries and complaints in polite and professional manner.

Sedona Technologies

Traveling Installation Technician
04.2024 - 11.2024

Job overview

  • Initiate installation procedures for company printers and laptops with State Farm insurance agent offices.
  • Troubleshoot as necessarily for equipment failure.
  • Accept work orders and communicate with agents for proper equipment arrival.
  • Travel throughout US per work order needs.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Installed and configured new equipment and systems according to company standards.

Papa Pals

Inbound Customer Service Representative
10.2023 - 01.2024

Job overview

  • Company Overview: Remote
  • Receive inbound calls and make outbound calls for customer service resolutions and appointment scheduling priorities of companionship services.
  • Remote
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Buchanan Technology

IT Technical Support Technician
01.2022 - 03.2023

Job overview

  • Company Overview: Remote
  • Document help desk requests and resolutions.
  • Install and configure wireless networking equipment.
  • Train users in procedures related to network applications software or related systems.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Remote

NextLink Internet

IT Technical Support Technician
05.2021 - 11.2021

Job overview

  • Company Overview: Fort
  • Research hardware or software products to meet technical networking or security needs.
  • Document help desk requests and resolutions.
  • Install and configure wireless networking equipment.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Fort

U.S. Army

92Y Unit Supply Specialist
09.2010 - 04.2011

Job overview

  • Implemented efficient inventory management processes to optimize stock levels and reduce waste.
  • Coordinated logistics operations to ensure timely delivery of goods while minimizing transportation costs.
  • Responded to critical supply chain issues and devised contingency solutions to mitigate supply chain risk or inbound or outbound logistics disruptions.
  • Analyzed and applied benchmarking, cost, and value chain analysis and supply chain analysis.

Education

Tarrant County College

from Computer Software Engineering

Tarrant County College

from Emergency Medical Services

Skills

  • Active Directory
  • Basic Life Support
  • Claims Adjusting
  • Comptia
  • Computer Literacy
  • Customer Service
  • Data Entry
  • DHCP
  • Disaster Recovery Planning
  • Emergency Medicine
  • EMT
  • Hardware
  • Help Desk Support
  • Inbound Calls
  • Information Technology
  • LAN
  • Medical Billing
  • Medical Terminology
  • Microsoft Windows
  • Outbound Calling
  • Phone Skills
  • Powershell
  • Scheduling
  • Switches
  • Systems Administration
  • TCP IP
  • Technical
  • Troubleshooting
  • WAN
  • Wireless Networking
  • Delivery logging
  • Package scanning
  • Verbal and written communication
  • Attention to detail
  • Safe driver training
  • Safe driving record
  • Time management
  • Customer service

Certification

  • BLS Certification
  • CompTIA A+
  • CPR Certification
  • Driver's License
  • EMT-B
  • Adjuster

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementPaid time offWork from home option

Timeline

Amazon Delivery Driver

Driven2Deliver LLC
12.2024 - Current

Traveling Installation Technician

Sedona Technologies
04.2024 - 11.2024

Inbound Customer Service Representative

Papa Pals
10.2023 - 01.2024

IT Technical Support Technician

Buchanan Technology
01.2022 - 03.2023

IT Technical Support Technician

NextLink Internet
05.2021 - 11.2021

92Y Unit Supply Specialist

U.S. Army
09.2010 - 04.2011

Tarrant County College

from Emergency Medical Services

Tarrant County College

from Computer Software Engineering
Availability
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