Brian Foster
Chicago,IL
Summary
Dynamic professional with a proven track record in revenue generation and client relationship management at Celtic Crossing Irish Pub. Successfully increased gross sales from $640K to $1.2M in two years through strategic team coordination and effective promotions. Adept at enhancing service quality while fostering strong client connections.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Co-Owner/Operator
Celtic Crossing Irish Pub
06.2022 - Current
- Took over operations as General Manager in the summer of 2022 and reworked the daily and annual functioning of the business
- Started with an annual gross sales in 2022 of less than $640K and by 2024 brought the business to $1.2MIL in gross sales, now projecting 2026 will finish at $1.4MIL
- Developed and implemented staff training to ensure consistency and enhance quality service
- Collaborated effectively with brand ambassadors and account managers across the beverage industry to drive promotions with Celtic Crossing, ultimately turning the bar into one of the most successful of its kind in Chicago
Account Manager, Outside Sales
Stockyards Timber
02.2018 - 07.2021
- Maintained strong relationships with assigned clients, responding effectively to queries, addressing concerns, and regularly communicating business updates or opportunities, resulting in a 20% increase in client retention rates
- Played a key role in revenue generation through diligent up-selling and cross-selling within assigned client portfolios
- Managed internal coordination between the sales, marketing, and customer service teams to ensure a seamless service experience for clients, driving a 15% improvement in customer service ratings
- Analyzed market trends to identify new business prospects and adjust sales strategies accordingly.
Account Manager
WJ Foster Insurance Group
07.2013 - 08.2018
- Gained expert-level understanding of the commercial insurance industry
- Founded an extensive and diverse book of business from scratch in only a few
months time - Learned key functionality elements to a wide array of industries in order to develop knowledge-based rapports with each client
- Managed multiple streams of communication ranging from phone conversation to
email to video conference with upwards of 40 clients per day
- Maintained exceptional client relations under the stress of managing their
financial losses and various insurance claims
- Thrived under rigorous demand in maintaining personable relationships with existing clientele while simultaneously augmenting existing contracts, on top of the perpetual search for new business
Education
Bachelor of Arts -
Illinois State University
Normal, IL10-2012
Skills
- Client relationship management
- Financial planning
- Revenue generation
- Team coordination
- Sales and negotiating
Certification
Certified Business Relationship Manager (CBRM)
Timeline
Co-Owner/Operator
Celtic Crossing Irish Pub
06.2022 - Current
Account Manager, Outside Sales
Stockyards Timber
02.2018 - 07.2021
Account Manager
WJ Foster Insurance Group
07.2013 - 08.2018
Bachelor of Arts -
Illinois State University