Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Provided support to production and manufacturing engineers on various tasks
Planned and executed experiments while gathering, maintaining, formatting, compiling, manipulating and analyzing technical data.
Supports plant operations by aiding in the planning and execution of manufacturing engineering process changes or engineering design changes.
Applies troubleshooting skills to enhance the performance of mechanical, electronic or electro-mechanical devices by repairing, modifying, and extensively testing them.
Maintains process controls to ensure equipment meets design specifications.
Demonstrated working knowledge of Microsoft Office, as well as CAD software such as Solidworks and AutoCad.
Works independently with intermediate skillset to adapt new procedures, techniques, and tools. Utilizes experience and judgment to effectively plan and accomplish assigned tasks and goals. Demonstrates problem-solving abilities.
Supported the orientation, training, assignment, and inspection of other employees.
Innovatively designs technologies to ensure compliance with production and product specifications across applicable operating conditions.
Provided technical support to projects, analyzing root causes and reducing defects.
Improved existing processes.
Reduced downtime by proactively addressing and resolving issues in a timely manner.
Facilitate complete worker compliance with safety rules and standards in all circumstances.
Collected and validated accurate data.
Enhanced work environment processes by analyzing relevant data.
Monitored all process supplies while managing budgets and allocating labor resources.
Maintained clear and open lines of communication with the team at all times.
Experienced in the assembly, updating, and testing of computer server motherboards.
Performed repairs to remedy minor hardware malfunctions on Computer Motherboards
Assembled and tested computer servers.
Skilled in Linux OS with extensive knowledge and experience in minor OS diagnostic.
Demonstrates competency in soldering techniques.