Brian Francis
Fayetteville,NC
Summary
Dynamic and results-driven professional with extensive experience in housekeeping at Fayetteville State University. Proven ability to enhance guest satisfaction through streamlined operations and effective team leadership. Skilled in technical troubleshooting and project management, consistently achieving high cleanliness standards and operational efficiency. Committed to fostering a safe and organized environment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Housekeeping
Fayetteville State University
09.2025 - Current
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Taught and assisted with cooking and light housekeeping.
- Managed daily operations, including reservations, housekeeping, and maintenance, for seamless guest experiences.
- Upheld a clean and orderly working environment by performing routine housekeeping tasks within designated areas.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
Cashier
Rose's Variety Wholesale
Fayetteville North Carolina
09.2024 - 11.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Handled cash, credit, and digital payments while following security protocols.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
Order Selector
ProLogic
Newark NJ
06.2023 - 12.2023
- Operated pallet jack and hand truck to efficiently move inventory within warehouse.
- Selected and packed orders according to customer specifications and quality standards.
- Maintained accurate stock levels through systematic inventory checks and adjustments.
- Collaborated with team members to optimize order fulfillment processes.
- Ensured compliance with safety protocols while handling materials and equipment.
- Assisted in training new staff on proper order selection techniques and tools usage.
Building Maintenance Trainee
Ebron
Newark, NJ
04.1998 - 09.2002
- Conducted routine inspections of building systems and infrastructure to ensure optimal functionality.
- Performed preventive maintenance tasks on HVAC, plumbing, and electrical systems to enhance reliability.
- Assisted in troubleshooting equipment malfunctions, implementing effective solutions to minimize downtime.
- Collaborated with senior technicians to learn best practices in facility management and maintenance operations.
- Developed safety protocols for handling tools and materials to promote a safe work environment.
- Mentored new trainees on equipment usage and safety measures, fostering a supportive learning culture.
Housekeeper
Sun Daisy
East Orange NJ
05.1991 - 10.1998
- Maintained cleanliness and organization of guest rooms and common areas.
- Ensured compliance with health and safety standards during cleaning processes.
- Developed efficient cleaning schedules to optimize time management.
- Trained new staff on effective cleaning techniques and safety protocols.
- Collaborated with management to enhance guest satisfaction through cleanliness initiatives.
- Implemented inventory management for cleaning supplies to reduce waste.
- Streamlined cleaning procedures, resulting in improved workflow efficiency across the team.
Education
Computer Science Certificate - Put Together Computers
Delaware Valley Job Corps
Monticello, NY09.1984
High School Diploma - Basic Skills
Weequahic High School
Newark, NJ06.1982
Skills
Data analysis
Project management
Client relations
Technical troubleshooting
Team leadership
Housekeeping duties
Departmental housekeeping
Facility housekeeping
Certification
Electronic assembler certificate and plumbing certificate and certificate and building maintenance
Timeline
Housekeeping
Fayetteville State University
09.2025 - Current
Cashier
Rose's Variety Wholesale
09.2024 - 11.2025
Order Selector
ProLogic
06.2023 - 12.2023
Building Maintenance Trainee
Ebron
04.1998 - 09.2002
Housekeeper
Sun Daisy
05.1991 - 10.1998
Computer Science Certificate - Put Together Computers
Delaware Valley Job Corps
High School Diploma - Basic Skills
Weequahic High School