Brian Franco
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished professional identifies and resolves complex issues related to software development and systems. Skilled data analyzer and interpreter with history of consistently significant project contributions. Deploys software solutions for accommodating specialized system objectives and carefully audits routines for reliable functionality.
Overview
4
4
years of professional experience
Work History
Sales Associate
Albertsons
10.2023 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Representative
Uber
01.2020 - 03.2021
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Computer Science And Programming
Malcolm X College
Chicago, IL11.2019
Skills
- Computer Program Training
- Information Security
- Website Development
- GitHub collaboration
- Python and C
Hobbies
Play Soccer
Travel
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Albertsons
10.2023 - Current
Customer Service Representative
Uber
01.2020 - 03.2021
Associate of Science - Computer Science And Programming
Malcolm X College
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