Brian Freeman
Cincinnati,OH
Summary
Aspiring Business Management Professional
PROFESSIONAL SUMMARY
I have developed the skills of problem solving, responsibility, dedication, adaptability, and the ability to pay attention to details. I have a passion to protect people. I am proud to be held accountable and meet set expectations. I have a high work ethic and drive for success. I enjoy working with technology and analyzing and solving complex problems. I believe the skills I have learned from previous jobs will translate well into cybersecurity. As the world continues to evolve, I am excited to be on the frontline protecting people from harm.
Overview
14
14
years of professional experience
Work History
Program Specialists II
Eversana
07.2024 - Current
- Actively supported new hires by answering questions and providing guidance during collaborative exercises while being a new hire
- Demonstrated a consistent track record of enhancing quality metrics
- Received multiple approvals of call handling ability from compliance team and direct manager
- Learned to understand a new system and programs required to complete the task
Risk Analyst
Robert Half/ Protivit
11.2023 - 05.2024
- Understood the bank’s requirements for account success or failed mitigation based on transaction history
- Data entry imputing customer information into account and system
- Learned to understand a new system and programs required to complete the task
- Able to analyze client’s financial account information to meet bank’s requirements for pass or fail account reasonability
- Was able to meet requirements of four alerts per day after probation period
- Was awarded with contract extension after six month period for work quality
Senior Prior Authorization Representative / Resolution Specialist
Express Scripts
06.2014 - 03.2023
- Mason
- Maximized customer satisfaction by resolving issues promptly and with a positive attitude to uphold strong customer relations and build retention
- Selected for strong quality control abilities to assist compliance team in correcting cases that were previously completed erroneously
- Earned distinguished honor to lead training class regarding EPA cases due to in-depth knowledge and timeliness when dealing with such cases
- Recognized for ability to handle many diversified cases simultaneously with favorable outcomes, leading to inclusion in Core Team and Hep-C cases
- Merited a noteworthy promotion to Department of Defense representative due to outstanding work ethic
- Ranked number 1 out of 26 employees for overall quarterly statistics.
Cast Member
Walt Disney World
Orlando, FL
08.2010 - 01.2011
Hand
- Picked to participate in this internship program from a large pool of nationwide students
- Applauded for impeccable work ethic resulting in a position transfer from counter help to cashier
- Resolved and escalated customer issues quickly to maintain robust customer relations.
Education
Google Cybersecurity Certificate July 2024- August 2024 -
College of Engineering and Science
09.2023
Associate of Applied Business - Business Management
06.2012
systems, Introduction to operating systems -
Devry University
Business Principles I, II, Principles of Management I, II -
Cincinnati State Technical and Community College
Skills
- Security Mind Set Team Leadership Customer Service Strategic Planning Problem Resolution Training and Development
- Process Improvements Regulatory Compliance Productivity Optimization Root Cause Analysis Strong Client Relations
- MS Office Suite Strong Work Ethic Business Principles Tech Savvy Quality Assurance Project Management
Timeline
Program Specialists II
Eversana
07.2024 - Current
Risk Analyst
Robert Half/ Protivit
11.2023 - 05.2024
Senior Prior Authorization Representative / Resolution Specialist
Express Scripts
06.2014 - 03.2023
Cast Member
Walt Disney World
08.2010 - 01.2011
Hand
Google Cybersecurity Certificate July 2024- August 2024 -
College of Engineering and Science
Associate of Applied Business - Business Management
systems, Introduction to operating systems -
Devry University
Business Principles I, II, Principles of Management I, II -
Cincinnati State Technical and Community College