Brian Frerichs
Midlothian,VA
Summary
Strategic leader with a track record of delivering AI-driven innovation, digital transformation, and customer experience excellence across healthcare, pharmaceuticals, finance, government, and enterprise technology. Extensive expertise in AI strategy, cybersecurity, operational efficiencies, and enterprise-wide transformation, with a focus on aligning technology with business goals to enhance growth, efficiency, and compliance. Known for building high-performing teams, integrating AI-driven analytics, and improving customer/employee experience frameworks.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
AI & Digital Transformation Leadership
Zoinova
01.2024 - Current
- Driving AI strategy, operational transformation, and business intelligence solutions for enterprises focused on AI integration and automation
- Advising Fortune 500 companies on AI-driven automation strategies, improving efficiency and scalability
- Leading AI-driven CX/EX strategies to enhance engagement and streamline business processes
AI & Digital Transformation Leadership
Cognizant
01.2022 - 01.2024
- Established and scaled an AI Center of Excellence, enabling cross-functional teams to integrate AI into business operations, resulting in a 38% cost reduction on a $1B account
- Designed and implemented AI-driven security strategies, enhancing cybersecurity resilience and compliance across enterprise clients
- Guided C-suite executives on AI adoption, operational efficiencies, and data governance, aligning business intelligence tools with company-wide objectives
- Developed and led a continuous improvement framework, increasing AI adoption while reducing risk and optimizing enterprise-wide efficiencies
Principal Consultant & Executive Advisor
Overture System Solutions
01.2005 - 01.2022
- Quest Diagnostics (6 Years) – Led AI & CX transformation, improving NPS and predictive analytics adoption
- Zoetis (3 Years) – Developed AI-driven pharma strategy to enhance customer engagement and digital sales models
- Change Healthcare (3 Years) – Designed AI & predictive modeling tools, optimizing decision support frameworks
- IBM (1 Year, Consulting) – Spearheaded AI strategy in financial services, enhancing compliance and fraud detection
- PwC (Short-Term Engagements) – Implemented AI-driven banking risk modeling and compliance frameworks
- Commonwealth of Virginia (4 Years) – Led AI & cybersecurity compliance initiatives, ensuring regulatory alignment
- State of Texas (2 Years) – Provided AI governance solutions to support digital transformation efforts
- DOE (2 Years) – Advised on AI & operational efficiencies for large-scale governmental projects
Sales & Marketing Technology Leadership
Novartis
01.2000 - 01.2005
- Managed a $45M P&L while directing marketing technology, sales analytics, and operational efficiency projects across multiple therapeutic areas
- Developed the company’s first AI-powered eMarketing and eSales strategy, enhancing data-driven customer acquisition and engagement
- Partnered with Forrester to establish a CX governance framework, improving brand positioning and customer insights
- Optimized digital marketing efforts through automated analytics, increasing customer conversion rates by 20%
Education
J.D. - Law
University of Dayton School of Law
Data Science & AI -
Stanford University
Bachelor of Fine Arts -
Miami University
Skills
- AI & Machine Learning Strategy
- Digital Transformation
- Customer & Employee Experience
- Cybersecurity & Compliance
- Finance & Business Strategy
- Leadership & Operations
- AI & Analytics
- Security & Compliance
- Enterprise Solutions
- AI Development & LLMs
- Workflow Automation & Integration
- AI in Business Intelligence & Strategy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
AI & Digital Transformation Leadership
Zoinova
01.2024 - Current
AI & Digital Transformation Leadership
Cognizant
01.2022 - 01.2024
Principal Consultant & Executive Advisor
Overture System Solutions
01.2005 - 01.2022
Sales & Marketing Technology Leadership
Novartis
01.2000 - 01.2005
J.D. - Law
University of Dayton School of Law
Data Science & AI -
Stanford University
Bachelor of Fine Arts -
Miami University
Leadershipandimpacthighlights
- $1B+ in cost savings achieved through AI adoption, digital transformation, and operational efficiencies.
- Scaled AI Centers of Excellence to optimize business intelligence and enterprise-wide AI governance.
- Transformed customer & employee experience, increasing retention and satisfaction metrics across Fortune 500 organizations.
- Led global teams (4,000+ employees) to drive AI innovation and streamline business operations.
- Enhanced cybersecurity & compliance frameworks, aligning AI and enterprise technology with regulatory standards.
Technologyandtools
- AI & Analytics: Azure OpenAI, Google Vertex AI, Meta Llama 2/3, Hugging Face, DeepSeek, Claude, Perplexity AI, Tableau, Qualtrics, Microsoft Dynamics
- Security & Compliance: HIPAA, NIST, CIS 18, SOC2, PCI DSS, AI Governance & Risk Compliance
- Enterprise Solutions: CRM, CPQ, CDP, SAP, Agile, Smartsheet, OpenText PPM, Salesforce, Qualtrics
- AI Development & LLMs: Hugging Face, Git, AI Agents, AI Ecosystem, AI Hierarchy, LLM Testing & Creation
- Workflow Automation & Integration: Zapier, AWS AI Services, Google AI (Vertex AI), Bluesky
- AI in Business Intelligence & Strategy: AI-driven ROI Optimization, Predictive Modeling, Generative AI Strategies
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