Brian Gaylord
Naples,FL
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Professional Golf Caddie
Naples National Golf Club
2017.10 - Current
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Assisted players in improving game play.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Taught players and team members about game and performance strategies.
- Determined distances to pins and advised players on proper clubs and methods.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Predicted wind speeds and read green slopes to suggest appropriate approaches to players.
- Worked [Number] tournaments each year with amateur and professional golfers.
- Exemplified professionalism at all times while representing the club or organization on the golf course or in related settings.
- Fostered positive relationships with both amateur and professional golfers, resulting in long-term client retention.
Professional Golf Caddie
Muirfield Village Golf Club
2019.06 - 2023.10
- Maintained smooth pace of play for golfers on course.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Delivered exceptional customer service experiences to members and guests while navigating diverse personalities on the course.
- Collaborated effectively with fellow caddies to ensure smooth operations during large scale events or tournaments.
- Maximized player confidence with comprehensive knowledge of local rules, regulations, and etiquette enforcement.
Outside Service Staff Member
Lely Resort Golf And Country Club
2010.10 - 2016.04
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Managed inventory control systems efficiently to prevent shortages or overstocking of golf carts and other equipment.
- Enhanced customer satisfaction by providing timely and efficient services to golf course patrons.
- Assisted in organizing social events at the club that fostered positive relationships among members.
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Adapted to fluctuating demands throughout the day, remaining flexible in order to provide exceptional service during peak times.
- Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
Bachelor of Science - Education
SUNY Oswego
Oswego, NY06.1997
Skills
- Leadership Qualities
- Hazard Identification
- Emotional Support
- Physical Fitness
- Equipment management
- Strategy Development
- Teamwork and Collaboration
- Customer Service
- Time Management
- Customer Assistance
- Flexible Schedule
- Employee Training
- Interpersonal Communication
- Equipment Operation
- Conflict Management
- Safety Guidelines
Timeline
Professional Golf Caddie
Muirfield Village Golf Club
2019.06 - 2023.10
Professional Golf Caddie
Naples National Golf Club
2017.10 - Current
Outside Service Staff Member
Lely Resort Golf And Country Club
2010.10 - 2016.04
Bachelor of Science - Education
SUNY Oswego
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