BRIAN GOLDEN
Dothan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Desktop Support Analyst II
Southeast Health Medical Center
10 2023 - Current
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Streamlined processes for increased efficiency by implementing software updates and patches.
- Delivered exceptional customer service while addressing urgent technical issues via phone, email, or in-person support channels.
Technical Support Analyst II
Southeast Health Medical Center
1 2023 - 10.2024
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
Shop Foreman
Southern Gardening
06.2020 - 10.2020
- Managed materials inside shop and at job locations.
- Oversaw maintenance and repair of shop equipment.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of eight technicians and shop professionals.
- Oversaw loading and unloading of packages in warehouse.
- Built relationships with customers and managed accounts to drive revenue and profit.
Security Guard
Wiley Sanders Trucking
01.2018 - 10.2019
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Education
Computer Science
Rehobeth High School
05.2016
Skills
- Microsoft Office
- Issue Resolution
- Communication skills
- Teamwork skills
- Computer proficiency
- Active Directory
- Troubleshooting skills
- End user support
- Technical support expertise
Certification
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excell
- CompTIA Security+
Timeline
Shop Foreman
Southern Gardening
06.2020 - 10.2020
Security Guard
Wiley Sanders Trucking
01.2018 - 10.2019
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excell
- CompTIA Security+
Desktop Support Analyst II
Southeast Health Medical Center
10 2023 - Current
Technical Support Analyst II
Southeast Health Medical Center
1 2023 - 10.2024
Computer Science
Rehobeth High School
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