Brian Gordon
Southfield ,MI
Summary
Results-driven insurance professional with strong sales background and record of exceeding revenue targets with tenacious approach. Stay competitive and successful by remaining agile in face of changing market conditions and customer preferences. Knowledgeable in diverse policy types and effective customer relations strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Allstate Cameron Young Agency
08.2023 - Current
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Achieved sales targets consistently by identifying customer needs and offering suitable products and services.
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Streamlined sales process by utilizing technology tools for efficient data management and communication.
- Researched and identified potential new markets.
Licensed Insurance Agent
AAA The Auto Club Group
09.2020 - 01.2024
- Customized insurance programs for customers to cover specific risk types
- Developed new credit card offering used to aid agents resulting in 50% more completed applications.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Account Manager
Infinity Vendor for Google Inc.
02.2016 - 09.2019
- Sought out key decision-makers and tailored solutions to address business challenges
- Managed accounts led to increase in sales of 200%+ above and beyond clients' expectations.
Customer Service & Sales Advisor
Concentrix Vendor for Apple Inc.
04.2015 - 02.2016
- Achieved 100% to goal for first call resolution Q3 and Q4
- Top 10% for customer satisfaction for technical support provided on team of 75+ advisors.
Sales Associate
Best Buy
04.2014 - 02.2015
- Achieved top 1% storewide for Geek Squad technical service setup on team of 10+ leading to 50% increase in revenue month over month
- Met store goals consistently while working independently within a team environment.
- Built relationships with customers to encourage repeat business.
Education
Licensed Insurance Agent - Insurance -
Resident Producer
Southfield, MI12.2020
Business Management - Marketing -
Oakland Community College
Farmington Hills, MI01.2019
Skills
- Cold calling
- Salesforce
- Leads prospecting
- Policy sales
- Relationship Building
- Task prioritization
- Technical Support
- Microsoft Office trained
- Insurance sales expertise
- New business generation
- Form Completion and Submission
- Consultative Sales Approach
Certification
- Licensed Michigan Insurance Agent - 2020
- Certified Digital Marketer, Google Search & Display, Remarketing - 2016
Timeline
Licensed Sales Producer
Allstate Cameron Young Agency
08.2023 - Current
Licensed Insurance Agent
AAA The Auto Club Group
09.2020 - 01.2024
Account Manager
Infinity Vendor for Google Inc.
02.2016 - 09.2019
Customer Service & Sales Advisor
Concentrix Vendor for Apple Inc.
04.2015 - 02.2016
Sales Associate
Best Buy
04.2014 - 02.2015
Licensed Insurance Agent - Insurance -
Resident Producer
Business Management - Marketing -
Oakland Community College
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