Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Gray

Belmont,NH

Summary

Highly motivated professional with [Number] years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with [Number] years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

26
26
years of professional experience

Work History

Owner/Manager of Operations

Brian Grays Performance
Gilford, NH
04.2018 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Negotiated contracts with vendors and suppliers.
  • Maintained relationships with existing clients by providing superior customer service.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Led startup and creation of operational procedures and workflow planning.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Service Manager

Laconia Harley davidson
Meredith, NH
08.2008 - 04.2018
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Collaborated with customers to offer solutions to service needs.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Hired and trained service department staff to drive performance.
  • Pitched in to complete various duties during peak periods or employee absences.

Master Technician

Meredith Harley Davidson
Meredith, NH
01.1998 - 08.2008
  • Diagnosed and repaired vehicle electronic systems, including engine management, ABS, airbags and transmission control.
  • Conducted routine maintenance services such as oil changes, tune-ups, brake repairs and tire rotations.
  • Performed technical inspections to identify any potential problems or safety issues with vehicles.
  • Installed new assemblies such as engines and transmissions in accordance with manufacturer specifications.
  • Utilized diagnostic software to detect malfunctions in electrical systems of automobiles.
  • Tested drivetrain components to ensure proper operation prior to reassembly.
  • Tuned engines according to factory specifications using specialized computer equipment.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.

Education

High School Diploma -

Laconia High School
Laconia, NH
06-1991

Skills

  • Operations Management
  • Staff Management
  • Cost Reduction
  • Verbal and written communication
  • Employee Development
  • Client Service
  • Customer Relations
  • Performance Improvement
  • Customer Retention
  • Business Leadership

Timeline

Owner/Manager of Operations

Brian Grays Performance
04.2018 - Current

Service Manager

Laconia Harley davidson
08.2008 - 04.2018

Master Technician

Meredith Harley Davidson
01.1998 - 08.2008

High School Diploma -

Laconia High School
Brian Gray