Brian Gutierrez
Herriman
Summary
Detail-oriented Customer Service Representative with proven skills in problem resolution, active listening, and effective communication. Experienced in assisting Spanish-speaking customers and developing troubleshooting guides to enhance service efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
West Valley City, UT
03.2020 - 04.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to manage customer interactions and maintain accurate records.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed troubleshooting guides for common device problems, reducing resolution time for technicians and customers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
High School Diploma -
Granger
West Valley City, UTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call management
- Coordination
Accomplishments
- Promoted products and encouraged customers to upgrade their existing product plans.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- MCAS - Microsoft Certified Application Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance
03.2020 - 04.2026
High School Diploma -
Granger