Brian Hailey
CORSICANA,Texas
Summary
Proactive Operations Manager with extensive experience overseeing sorters, warehouse staff, and factory operations. Skilled in process optimization, safety protocol implementation, and employee training to boost productivity and retention. Known for fostering collaborative environments and delivering exceptional customer service, driving operational efficiency and business growth.
Overview
33
33
years of professional experience
Work History
Sort Manger
FedEx
08.2021 - Current
- Managed a team of sorters to ensure timely completion of tasks while maintaining quality standards.
- Established clear lines of communication within the team, fostering a collaborative work environment that prioritized problem-solving and efficiency.
- Developed training programs for new employees, resulting in faster onboarding and higher employee retention rates.
- Reduced overtime costs by optimizing staff scheduling and resource allocation for peak periods.
- Analyzed operational data to identify trends and implement process improvements, increasing overall productivity.
- Established safety protocols for the sorting facility, reducing workplace accidents and promoting a safe work environment.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Enhanced employee morale through recognition programs and incentive structures that rewarded top performers.
Operations Manager
FedEx
10.2017 - 08.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
Operations Administrator
FedEx
11.2016 - 11.2017
- Boosted overall efficiency by identifying areas for process improvement through ongoing analysis of workflows and systems utilization.
- Ensured a high level of customer satisfaction with prompt resolution of inquiries, complaints, or concerns from clients or stakeholders.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
Independent Contractor
Team Hailey P&D
08.2003 - 10.2016
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Supervisor of Factory Operations
Kmartcorp
01.1992 - 02.2003
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
Education
No Degree - CRMINAL JUSTICE
Navarro COLLEGE
Corsicana, TXHigh School Diploma -
Frost
Frost, TX05.1990
Skills
- Warehouse Operations
- Lean principles
- Warehouse Safety
- Product Sorting
- Workflow Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Worker Supervision
- Critical Thinking
Accomplishments
Lone Star Sort Manger of the year IB FY22
Timeline
Sort Manger
FedEx
08.2021 - Current
Operations Manager
FedEx
10.2017 - 08.2021
Operations Administrator
FedEx
11.2016 - 11.2017
Independent Contractor
Team Hailey P&D
08.2003 - 10.2016
Supervisor of Factory Operations
Kmartcorp
01.1992 - 02.2003
No Degree - CRMINAL JUSTICE
Navarro COLLEGE
High School Diploma -
Frost
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