Brian Ham
Harvest,United States
Summary
- Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
- Accomplished General Manager possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
- Well established in the Food & Beverage Industry with over 30 years of experience at all levels.
Overview
15
15
years of professional experience
Work History
General Manager of Operations
West End Grill
Huntsville , AL
2007.01 - Current
- Trained, coached and mentored staff to support smooth adoption of standard operating procedures.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Investigated and resolved departmental non-conformances.
- Maintained hiring, training and scheduling of all staff members in all departments.
- Maintained daily operations such as inventory, staffing and payroll.
Education
No Degree - Chemical Engineering
Auburn University
Auburn, ALNo Degree - Industrial Engineering
University of Alabama At Huntsville
Huntsville, ALAssociate of Science - Engineering (Pre-Engineering)
Northeast Alabama Community College
Rainsville, AL05.1994
High School Diploma -
Woodville High School
Woodville, AL05.1992
Skills
- Financial Statement Review
- Records Organization and Management
- Human Resources Oversight
- Operational Efficiency
- Sales Tracking
- Business Leadership
- Process and Procedure Refinement
- Sales Promotion
- Program Optimization
- Management Training
- Mathematical Calculation and Reasoning
- Supplier Monitoring
- Hiring and Onboarding
- Guest Relations
- POS Inventory System Operation
- Profit and Loss Control
- Price Structuring
- Customer Loyalty
- Policy and Procedure Improvement
- Waste Management and Reduction
- Suggestive Selling
- Market and Competitor Research
- Expense Monitoring
- Personnel Scheduling
- POS Terminal Operations
- Employee Recognition
- Money Handling
- Customer Inquiries
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- P&L Administration
- Desktops, Laptops and Mobile Devices
- Needs Assessment
- Logistics
Timeline
General Manager of Operations
West End Grill
2007.01 - Current
No Degree - Chemical Engineering
Auburn University
No Degree - Industrial Engineering
University of Alabama At Huntsville
Associate of Science - Engineering (Pre-Engineering)
Northeast Alabama Community College
High School Diploma -
Woodville High School
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