Brian Harpin
China
Summary
I am a highly-motivated and reliable New Zealander with excellent health and pleasant personality. I have various management experience and excellent ability of store and customer management. I am currently in China, but ready to head back to New Zealand any time.
Overview
30
30
years of professional experience
Work History
Store Manager
Animates Nz Holdings Limited
02.2023 - 03.2024
- Day to day running of the store, responsible for sales targets and meeting all KPI's, having assistant manager and Inventory manager reporting to me, staff training, responsible for all staff to provide high customer service, oversee all orders, ensure mins and max are set for correct orders.
Inventory Manager
Animates New Zealand Holdings Limited
09.2020 - 11.2020
- Stock ordering and receiving, maintenance of store min/max amounts, ordering customer requests weekly, stock replenished on shelves, investigate all variance and report to the store manager.
English Teacher
SK English School
11.2019 - 01.2020
- Teaching children from 2 years to 7 years old English as their second language, preparing class, designing teaching aids and games, communicating with local teachers, both online teaching and offline teaching.
Store Manager
The Trusts (West Liquor)
07.2017 - 09.2019
- Day to day running of the store, responsible for sales targets and meeting all KPI's, having assistant manager and all staff reporting to me, staff training, responsible for all staff to provide high customer service, oversee all orders.
Store Manager
Animates New Zealand Holdings Limited
04.2015 - 06.2017
- Day to day running of the store, responsible for sales targets and meeting all KPI's, having assistant manager and Inventory manager reporting to me, staff training, responsible for all staff to provide high customer service, oversee all orders.
Inventory Manager
Animates New Zealand Holdings Limited
06.2011 - 04.2015
- Stock ordering and receiving, maintenance of store min/max amounts, investigate all variance and report to the store manager.
Operations Manager
Beach Road Service Centre
04.2005 - 04.2011
- Managing 9 Shell Service Stations, overseeing all site rosters, banking and balancing, ensuring all sites are ready for TMSR's, staff training, managing the business on a daily basis.
Site Manager
08.1996 - 04.2005
- Management of the site on a daily basis, implementing and maintaining training in customer service, stock control, and safety procedures.
Forecourt Manager
08.1995 - 08.1996
- Assisting with the smooth operation of the site, overseeing staff, ongoing training, balancing, theft prevention and detection.
Forecourt Attendant
08.1994 - 08.1995
- Serving customers, completing 'up sell' sales, restocking shelves, cleaning and maintenance of the site.
Skills
- Customer Service Management
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team motivation
- Team leadership and coaching
- Store Merchandising
- Sales professional
Accomplishments
- Certificates of high distinction &/or merit in Basic Fire Fighting and Extinguisher Use
- Introduction to Supervision Levels 1, 2, 3
- Armed Robbery Deterrence
- LPG Certified and LPG Trainer Certified
- English and Mathematical Skills for the Police
- Introduction to Computing Level 3
- Shellshine - The Mystery Shopper Programme
- Fourteen certificates of 100% excellence in retail customer services
Hobbies and Interests
- Playing football for my local club
- Four wheel driving
- Mountain biking
Timeline
Store Manager
Animates Nz Holdings Limited
02.2023 - 03.2024
Inventory Manager
Animates New Zealand Holdings Limited
09.2020 - 11.2020
English Teacher
SK English School
11.2019 - 01.2020
Store Manager
The Trusts (West Liquor)
07.2017 - 09.2019
Store Manager
Animates New Zealand Holdings Limited
04.2015 - 06.2017
Inventory Manager
Animates New Zealand Holdings Limited
06.2011 - 04.2015
Operations Manager
Beach Road Service Centre
04.2005 - 04.2011
Site Manager
08.1996 - 04.2005
Forecourt Manager
08.1995 - 08.1996
Forecourt Attendant
08.1994 - 08.1995
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