Brian Healy
Albuquerque,United States
Summary
I am seeking a part time or fulltime position preferably remote work from home handling customer issues I have full internet connectivity and will work any time.
Given my background ands experience in sale and expertise over the phone I know I would be a great asset to your company.
I've just begun collecting my retirement benefits from social security and am looking to supplement them with a job in customer service utilizing all of my experience in the field.
I look forward to many more years of productivity and prosperity working for your firm.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
AOL Time Warner
Albuquerque, New Mexico
06.2001 - 08.2003
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- In my capacity as a call center representative I received incoming calls regarding billing and technical support. In addition my primary responsible was to retain customers when they wanted to cancel their service
Sales Manager
Ken Johns Automotive Group
Albuquerque, New Mexico
10.1984 - 11.1999
- Developed and implemented new sales strategies to update product lines.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Attended trade shows for in-person engagement and network building.
- I began my career in the automobile industry in sales and after being successful I was promoted to management encompassing all aspects of advertising inventory control, forecasting and profit margins. After fifteen years I decided to use my acquired skills in another field
Education
Education
University of New Mexico
Albuquerque, NMSkills
- Customer Account Management
- Responding to Difficult Customers
- Understanding Customer Needs
- Issue and Complaint Resolution
- Upselling Products and Services
- Creative Problem Solving
Timeline
Customer Service Representative
AOL Time Warner
06.2001 - 08.2003
Sales Manager
Ken Johns Automotive Group
10.1984 - 11.1999
Education
University of New Mexico
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