Brian Hoffmeyer
Indianapolis,IN
Summary
Accomplished Field Service Manager at Service Solutions Group Inc., adept in installation and repair, and renowned for exceptional customer service. Elevated client trust and team productivity, achieving revenue targets through strategic upselling and market expansion. Demonstrated expertise in troubleshooting and preventive maintenance, ensuring quality assurance and operational excellence.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Service Technician
Classic Restaurant Services
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Delivery Courier
DoorDash
Indianapolis, IN
03.2022 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Refrigeration and Air Conditioning Technician
Facilities Management
Indianapolis, IN
05.2010 - 05.2015
- Increased client trust through transparent communication regarding system status, repair options, and costs.
- Upheld high standards of workmanship when installing new systems which led to increased referral business from satisfied clients.
- Facilitated cost-effective solutions for clients by selecting appropriate replacement parts based on quality, pricing and availability.
- Improved system efficiency by conducting thorough diagnostics and implementing necessary repairs on refrigeration and air conditioning equipment.
- Located and repaired leaks on individual units and large systems in grocery stores or restaurants.
- Inspected cooling systems and identified potential problems.
- Kept accurate records of work activities, time, materials and faults on work orders.
Lead Assistant Manager
Speedway Gas Station
Indianapolis, IN
06.2017 - 03.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted with new hire processing and existing training programs.
- Conducted regular performance reviews to identify areas for improvement as well as recognize top performers who consistently exceeded expectations.
- Resolved escalated customer issues promptly, restoring trust in the brand and preventing potential loss of business.
- Maintained open lines of communication between employees and management to address concerns proactively before they escalated into larger issues or impacted morale negatively.
Field Service Manager
Service Solutions Group Inc.
Cincinnati, OH
09.2008 - 11.2009
- Led team of up to Number service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Led team in achieving revenue targets through upselling services and expanding client base.
- Optimized inventory management systems to reduce costs and eliminate waste.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Reduced time to complete service calls and expertly retained key customers.
Education
Diploma -
Southport High School
Indianapolis, IN05.1987
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Punctual and Reliable
- Troubleshooting skills
- Mechanical abilities
- Customer Service
- Problem and Issue Resolution
- OSHA Requirements
- Professional and Courteous
- Quality Assurance
Certification
OSHA 10 hour safety training certificate
Timeline
Delivery Courier
DoorDash
03.2022 - Current
Lead Assistant Manager
Speedway Gas Station
06.2017 - 03.2022
Refrigeration and Air Conditioning Technician
Facilities Management
05.2010 - 05.2015
Field Service Manager
Service Solutions Group Inc.
09.2008 - 11.2009
Service Technician
Classic Restaurant Services
Diploma -
Southport High School