Brian Holter

• Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
• Developed and executed successful sales strategies to increase upsells in most every graded category
• Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
• Reduced Team Turnover by nearly half. Increased 1yr retention from 18% to over 50%.

• Set clear expectations and created positive working environment for employees.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Improved Speed of Service on Drive-Thru by more than 40 seconds per customer. Store now obtains budget goal

• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Was responsible for up to 48 Meijer Grocery Store accounts throughout all of Ohio and surrounding states achieving over $50 Million in Sales in 2018. Region had lowest cost to get product to shelf while outpacing company average in Sales Increase. Region's Employee Turnover was always one of lowest in company. Performed successful Sales presentations to Meijer's Vice Presidents to promote products. Only Regional Director to obtain 100% of Budgets in 2018. Most years finished 1st amongst Regional Directors on obtaining overall budget goals and never lower than 2nd.

• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Worked with support teams to resolve issues with product and service areas
• 5-24 Managers reported directly and 100-300 indirectly
• Named Employee of the Year in 2005

Responsible for largest territory at Shur-Good at time. Built strength of Store Managers to help obtain 26 of 27 Quarterly budgets. Sales increases were often best in Company.

• Worked diligently to resolve unique complaints, promoting loyalty and enhancing operations
• Coached and mentored employees to strengthen sales knowledge and abilities