Brian Honeycutt
Temple
Summary
Highly organized and detail-oriented Service Supervisor with over 10 years of experience in scheduling, dispatching, and operations support. Skilled in managing multiple job sites, coordinating technicians, and delivering outstanding customer service. Known for improving processes, streamlining communication, and building strong client relationships to support business growth.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
CS Service Supervisor
Equipment Depot
Waco
10.2016 - Current
- Supervise daily operations and workflow within service department.
- Coordinate service schedules to optimize technician efficiency.
- Address customer inquiries and resolve service-related issues promptly.
- Collaborate with sales team to support customer needs and service offerings.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Built strong relationships with customers through effective communication skills.
- Addressed areas that needed improvement and observed team's performance.
- Aided onboarding team members with one-on-one training sessions.
- Implemented new technology systems designed to improve efficiency and accuracy of services.
- Provided guidance on best practices related to customer service processes.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Guided employees in handling difficult or complex problems.
- Ensure compliance with industry standards and company policies.
Service Coordinator
Equipment Depot LTD
Waco
10.2016 - Current
- Coordinate and dispatch technicians with accurate work orders, tools, and parts.
- Manage parts inventory and receive incoming shipments.
- Prepare and send repair estimates to customers.
- Schedule and adjust daily technician assignments based on priority.
- Resolve customer concerns professionally, ensuring high satisfaction.
- Process cash, check, and credit card payments in person and over the phone.
- Create purchase orders and update customer accounts for paid invoices.
- Collaborate with other departments to meet customer needs.
- Coordinate outside vendors for specialized work.
- Key Achievement: Developed a Google Forms-based parts ordering system for technicians, streamlining operations and reducing delays.
Service Coordinator
Lift Truck Supply Inc.
Temple
11.2015 - 11.2016
- Handled service scheduling, technician dispatching, and parts management.
- Generated repair estimates and processed customer payments.
- Managed preventive maintenance (PM) schedules for customer and rental fleets.
- Key Achievement: Promoted from PM Coordinator to Field Service Coordinator within 4 months and restored PM schedules to full compliance.
CNC Router Operator
C & H Diecasting
Troy
12.2014 - 07.2015
- Operated mills and lathes while maintaining quality control standards.
- Key Achievement: Promoted to lathe operator within 2 months, producing parts for a major client.
Gas Station Clerk / Deli Cook
Cefco Convenience Store
Temple
01.2014 - 12.2014
- Handled cashier duties, food preparation, and inventory control.
- Key Achievement: Offered Assistant Deli Manager position after 3 months due to performance.
Education
Auto Body Refinishing - Auto Body
TSTC Waco
Waco, NE 04.2012 - 05.2015
Skills
- Inventory Control & Parts Ordering
- Customer Service & Relationship Management
- Data entry
- Quick service & fast food restaurant
- Service Scheduling & Dispatch Coordination
- Time Management & Task Prioritization
- Dealership experience
- Customer support
- Automotive service
- Service writing
- Google Workspace
- Cross-Department Collaboration
- Auto estimating
- Driving
- Conflict Resolution & Problem-Solving
- Automotive repair
- 10 key typing
- Invoicing & Payment Processing
- Industry Software
- Data Entry & Account Management
- BC16
Certification
- Forklift Certification, 01/01/16 to 01/01/19
- Class C Driver's License
Timeline
CS Service Supervisor
Equipment Depot
10.2016 - Current
Service Coordinator
Equipment Depot LTD
10.2016 - Current
Service Coordinator
Lift Truck Supply Inc.
11.2015 - 11.2016
CNC Router Operator
C & H Diecasting
12.2014 - 07.2015
Gas Station Clerk / Deli Cook
Cefco Convenience Store
01.2014 - 12.2014
Auto Body Refinishing - Auto Body
TSTC Waco
04.2012 - 05.2015