Brian Hrivnak
Woodstock,AL
Summary
Accomplished leader with a proven track record at Mercedes-Benz United States International, adept in team supervision and problem-solving. Excelled in enhancing team performance and customer satisfaction through effective coaching and mentoring. Skilled in sales expertise and relationship building, significantly improving operational efficiency and fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Team Leader
Mercedes-Benz United States International
Woodstock, AL
05.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Store Manager
Advance Auto Parts
Tuscaloosa
04.2020 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
Lowes Home Improvment
Bessemer, AL
02.2013 - 04.2020
- Managed bookend zones of the buisness ( Lumber and pro sales) (Outside Lawn and garden, and Inside Lawn and garden)
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Teaching
Tennessee Technological University
Cookeville, TNSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Performance Improvement
- Work Planning
- Complex Problem-Solving
- Analytical Thinking
- Goal Setting
- Quality Improvement
- Leading Team Meetings
- Client Support
- Client Service
- Issue Resolution
- Complaint resolution
- Performance Evaluations
- Sales expertise
- Time Management
- Multitasking
- Organizational Skills
- Active Listening
- Relationship Building
- Team building
- Decision-Making
Timeline
Team Leader
Mercedes-Benz United States International
05.2022 - Current
Store Manager
Advance Auto Parts
04.2020 - 05.2022
Assistant Store Manager
Lowes Home Improvment
02.2013 - 04.2020
High School Teaching
Tennessee Technological University