BRIAN HUNTER
Phoenix,AZ
Summary
Efficient Service Coordinator with strong operational and workflow‑management abilities. Experienced in coordinating field teams, scheduling services, tracking progress, and ensuring timely communication across departments. Skilled at resolving issues, prioritizing tasks, and maintaining organized systems that keep operations running smoothly. Recognized for dependability, clear communication, and a solutions‑oriented mindset.
Overview
14
14
years of professional experience
Work History
Service coordinator
DEXIAN
04.2025 - 01.2026
- Plan, design, schedule, and coordinate all aspects of electrical service projects (new installs, upgrades, conversions, relocations) from inception to energization and close-out.
- Schedule and manage work for internal crews, external contractors, and other related parties.
- Acted as primary contact for customers, municipalities, and contractors on service projects, ensuring clear communication of requirements and expectations.
- Developed and maintained project-related documents, established new accounts in billing systems (CC&B), updated databases, and processed billing/invoicing.
- Ensured compliance with APS standards, safety codes, and regulatory requirements, including management of Critical Infrastructure Protection (CIP) access.
- Troubleshoot issues, resolve discrepancies, and keep stakeholders informed.
- Conducted field inspections, verified work, and provided technical assistance.
Logistics Coordinator/Customer Service Specialist
DSV – Global Transport and Logistics
Phoenix, AZ
01.2021 - 04.2025
- Enhanced shipping department operations and inventory control by proactively addressing logistics needs.
- Coordinated shipment schedules with carriers and customers to ensure timely deliveries.
- Monitored shipment progress, identified potential delays, and implemented solutions to maintain on-time deliveries.
- Maintained accurate records of all incoming and outgoing shipments using transportation (TMS) & warehouse (WMS) management systems as well as specialized corporate software.
- Resolved discrepancies between purchase orders, invoices, and receiving documents in a timely manner.
- Streamlined communication channels between departments, improving order fulfillment processes.
- Developed strong relationships with key vendors and carriers to optimize supply chain performance.
- Monitored freight expenditure and analyzed cost trends to identify opportunities for continuous improvement.
- Participated in cross-functional projects aimed at improving overall supply chain efficiency.
Customer Service Representative
Globaltranz
04.2017 - 11.2021
- Strategically match, negotiate, and book available equipment with available freight.
- Advised management on available capacity to meet customer needs and requirements.
- Source and procure truckload market trends, including load to truck ratio, in assigned region and equipment focus.
- Established and maintained relationships with carriers to enhance future capacity opportunities.
- Promoted brand awareness among current and existing carrier partners.
Equipment Control Associate
Hanjin Shipping
03.2014 - 09.2016
- Monitored EQ status in the region and analyzed usage, diversions, and EDI updates.
- Monitored EQ and daily reporting.
- Tracked off-hire equipment using CRM systems to ensure accurate records.
- Experienced in working with terminals, truckers, and internal operations.
- Monitored service performance and identified root causes of failures to drive improvements in service quality.
- Managed bookings with ocean carriers and documented all transactions accurately.
- Corresponded with Logistics Managers and with the client via email (90% of time) and over the phone (10% of time).
- Provided strong customer service.
Ramp Supervisor
UPS–United Parcel Service
08.2011 - 03.2014
- Managed daily cargo loading operations for aircraft, overseeing 20+ personnel to ensure timely and accurate aircraft readiness.
- Supervised 20+ air ramp employees in daily flight operations, ensuring compliance with safety protocols and efficient workflow.
- Provided daily feedback on work performed, safe work methods and coordinated workstation placements of employees.
- Calculated air container weights and balance sheets for 757 and 767 aircraft using ASI weight scales, contributing to safe weight distribution and flight compliance.
- Completed and filed FAA paperwork.
Education
Bachelor of Science - Physical Education
Grand Canyon University
Phoenix, AZSkills
- Customer Support
- Communication Skills
- Conflict Resolution
- Time Management
- Organization Skills
- Adaptability
- Team Oriented
- Transportation Management
- Logistics Management
- Fleet Management Tools
- Warehouse Operations
- Problem Solving
- Attention to Detail
Timeline
Service coordinator
DEXIAN
04.2025 - 01.2026
Logistics Coordinator/Customer Service Specialist
DSV – Global Transport and Logistics
01.2021 - 04.2025
Customer Service Representative
Globaltranz
04.2017 - 11.2021
Equipment Control Associate
Hanjin Shipping
03.2014 - 09.2016
Ramp Supervisor
UPS–United Parcel Service
08.2011 - 03.2014
Bachelor of Science - Physical Education
Grand Canyon University