Brian Jean Baptiste
Miramar,FL
Summary
Accomplished Operations Manager with a proven track record at Sparez, enhancing team productivity and customer satisfaction through expert operations management and exceptional team leadership. Skilled in MS Office and conflict resolution, I increased revenue by strategically targeting new markets and implementing a mentoring program to bolster employee performance.
Overview
3
3
years of professional experience
Work History
Operations Manager
Sparez
05.2024 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and maintained relationships with external vendors and suppliers.
Operations Manager
Dezerland Park
12.2023 - 05.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Manager
Xtreme Action Park
08.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Round 1 Bowling & Amusement
06.2022 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Consultant
Delta Sky Club
12.2021 - 05.2022
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Education
Associate of Arts - Physical Therapy
Broward College
Fort Lauderdale, FLSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Employee motivation
- MS office
- Goal setting
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Operations Manager
Sparez
05.2024 - Current
Operations Manager
Dezerland Park
12.2023 - 05.2024
Manager
Xtreme Action Park
08.2023 - 01.2024
Manager
Round 1 Bowling & Amusement
06.2022 - 11.2023
Consultant
Delta Sky Club
12.2021 - 05.2022
Associate of Arts - Physical Therapy
Broward College
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