Brian J. Galicia
Chicago,IL
Summary
Seasoned Business Technician with a robust background at Comcast Cable, specializing in telecommunications and networking. Excelled in leadership roles, spearheading special projects and enhancing customer satisfaction through expert installation and repair services. Demonstrates exceptional client support and team collaboration, with a proven track record of adapting swiftly to industry demands.
Overview
20
20
years of professional experience
Work History
Business Technician
Comcast Cable
Chicago, USA
04.2023 - Current
- Install, maintain, and repair video, audio, telephone, fiber, and internet equipment for residential and commercial customers
- Served on special projects and as interim supervisor when needed
Communication Technician 4/Advance Services Technician
Comcast Cable
Chicago, USA
02.2013 - 04.2023
- Lead various special projects, including White Glove and uninhabited property control
- Trained new Xfinity Home technicians and educated Xfinity store employees on security products and services
- Conducted inspections and tests on lines or cables, analyzing results to locate faults or malfunctions
- Provided technical assistance and guidance for customers over the phone
- Provided technical assistance and guidance as a virtual technician
Communication Technician 3
Comcast Cable
Chicago, USA
10.2010 - 02.2013
- Installed, maintained, and repaired Xfinity home products and services
- Developed troubleshooting skills for efficient service delivery
- Provided over-the-phone and in-person customer services, assessing customer needs and ensuring satisfaction
- Upselling services and products for Xfinity Home to fit the needs of the customer
Communication Technician 1 and 2
Comcast Cable
Chicago, USA
09.2009 - 10.2010
- Established a strong foundation in technical skills and customer service
- Assisted in installations and maintenance, contributing to team success
Sales Associate/Supervisor
Petco
River Forest, USA
01.2008 - 01.2009
- Managed animal habitats, maintained cleanliness, and cared for sick or injured animals
- Delegated assignments, ran day-to-day store operations, and handled managerial duties during shifts
Cashier/Photo Technician
CVS/Pharmacy
Chicago, USA
01.2005 - 01.2008
- Operated computerized cash register, balanced cash drawers, and handled all transactions
- Assisted customers with inquiries and merchandise selections
- Operated and maintained photo machinery, providing image and color correction services
Education
Associate Degree - Applied Science as an Electronic Systems Technician
Lincoln College of Technology
Melrose Park, Illinois01.2009
Education Classes - Teaching
Northeastern Illinois
Chicago, Illinois01.2007
School of Art and Design -
University of Illinois Chicago
Chicago, Illinois01.2003
High School Diploma -
Saint Patrick High School
Chicago, Illinois01.2002
Skills
- Electronic Service Technician
- Installation Planning and Implementation
- Telecommunications
- Networking
- Diagnostic Assessment and Repair
- Integrated Sales Strategies
- Proficient in Computer Applications
- Exceptional Client Support
- Prioritization and Task Management
- Team Collaboration and Leadership
- Fast-Paced Adaptability
References
Available Upon Request
Accomplishments
- Central Division 2021 Pinnacle Performance Award Winner
Timeline
Business Technician
Comcast Cable
04.2023 - Current
Communication Technician 4/Advance Services Technician
Comcast Cable
02.2013 - 04.2023
Communication Technician 3
Comcast Cable
10.2010 - 02.2013
Communication Technician 1 and 2
Comcast Cable
09.2009 - 10.2010
Sales Associate/Supervisor
Petco
01.2008 - 01.2009
Cashier/Photo Technician
CVS/Pharmacy
01.2005 - 01.2008
Associate Degree - Applied Science as an Electronic Systems Technician
Lincoln College of Technology
Education Classes - Teaching
Northeastern Illinois
School of Art and Design -
University of Illinois Chicago
High School Diploma -
Saint Patrick High School
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