Brian Jones
Madison,WI
Summary
Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
12
12
years of professional experience
Work History
Deli Cook
Willy St. Co-op North
Madison, WI
02.2024 - 11.2024
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Successfully managed inventory by conducting regular audits of supplies.
- Increased sales volume through consistent availability of items on hot bar while maintaining a professional demeanor at all times.
- Used cost-saving measures to maximize profits.
- Monitored food temperatures for proper cooking and safe consumption.
Shift Leader
Banzo
Madison, WI
08.2023 - 12.2023
- Completed cash and credit card transactions accurately using POS software.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Chocolate Shoppe Ice Cream
Madison, WI. Camelot Location
07.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Leader
Glass Nickel Pizza
Madison, WI
09.2016 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Front of House Manager
Burrito Drive
Madison, WI
01.2013 - 07.2016
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
High School Diploma - General Studies
Cambridge High School
Cambridge, WISkills
- Customer Service
- Staff Supervision
- Food Preparation
- Dining Room Management
- Cleaning and Sanitation
- Quality control
Timeline
Deli Cook
Willy St. Co-op North
02.2024 - 11.2024
Shift Leader
Banzo
08.2023 - 12.2023
Assistant Manager
Chocolate Shoppe Ice Cream
07.2022 - 08.2023
Shift Leader
Glass Nickel Pizza
09.2016 - 06.2021
Front of House Manager
Burrito Drive
01.2013 - 07.2016
High School Diploma - General Studies
Cambridge High School