Brian Jones
Milwaukee,WI
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 14-year history of successful industry performance.
Overview
14
14
years of professional experience
Work History
Business Manager
Ball N Biscuit Catering
01.2021 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Oversaw and improved deliveries through proactive coordination of daily operations.
Apprentice
Quality Heating & Sheet Metal
08.2019 - 01.2021
- Assist management with daily tasks and organize team members duties
- Manage material deliveries and provide assistance on job sites
Owner/Operator
The Meal Mobile LLC & Milwaukee Movers LLC
05.2016 - 12.2018
- Hired, onboarded and managed all employees
- Provided professional in home estimates to clients
- Built sales to over $2M for both business units
- Coordinated all employees schedules for both businesses
- Received the highest score on final business/franchise test for College Hunks Junk Removal & Moving
- Opened Milwaukee franchise for College Hunks Junk Removal & Moving building the business to 30 employees
Manager
The Meal Mobile LLC & Milwaukee Movers LLC
05.2015 - 05.2016
- Developed efficient process for restaurant delivery
- Provided outstanding service for large business catering events
Residential Loan Regulatory Specialist
Associated Bank
12.2012 - 05.2015
- Received 5 Achieving excellence awards in less than 1 year
- Constructed detailed procedures for new processes leveraged company-wide to comply with government demand
- Promoted to the top level of the department in less than 1.5 years
- Saved the company $500,000 by accurately disclosing loan prices to customers
Emerging Markets Coordinator
BMO Harris N.A. FKA M&I Bank
02.2011 - 12.2012
- Created a strategic action plan implemented by the company
- Reviewed and implemented over 70 new grants for down payment and closing cost assistance in 8 states
- Prepared 30+ Down payment Plus Program closing documents for FHLB of Chicago
- Underwrote 40+ customer incomes for the Affordable Housing Program for FHLB of Chicago
- Recognized by managerial staff and mortgage lenders for providing outstanding customer experience
Administrative Assistant
BMO Harris N.A. FKA M&I Bank
07.2010 - 02.2011
- Created a paperless tax transcript ordering system thereby dramatically increasing speed and productivity of the process
- Tested and implemented a new mortgage loan scheduling system closing over 650 loans with title companies
Education
Business Management
Milwaukee Area Technical College
Milwaukee, WI12-2025
University of Wisconsin-Milwaukee - Material Engineering
University of Wisconsin-Milwaukee
Milwaukee, WI05.2007
Skills
- Microsoft Office Suite
- Employee management
- Data collection
- Customer retention
- Customer service
- Operational leadership
- Customer relations
- Staff management
- Logistics management
- Process improvement
- Operations management
Timeline
Business Manager
Ball N Biscuit Catering
01.2021 - Current
Apprentice
Quality Heating & Sheet Metal
08.2019 - 01.2021
Owner/Operator
The Meal Mobile LLC & Milwaukee Movers LLC
05.2016 - 12.2018
Manager
The Meal Mobile LLC & Milwaukee Movers LLC
05.2015 - 05.2016
Residential Loan Regulatory Specialist
Associated Bank
12.2012 - 05.2015
Emerging Markets Coordinator
BMO Harris N.A. FKA M&I Bank
02.2011 - 12.2012
Administrative Assistant
BMO Harris N.A. FKA M&I Bank
07.2010 - 02.2011
Business Management
Milwaukee Area Technical College
University of Wisconsin-Milwaukee - Material Engineering
University of Wisconsin-Milwaukee
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