Skilled in hardware troubleshooting, technical support, and Windows security implementation. Proven ability to enhance network security and manage assets effectively.
Overview
7
7
years of professional experience
Work History
Contract Administrator
Self-employeed
Morton, PA
07.2022 - 01.2025
Installed and configured desktop hardware and software, ensuring user workstations were fully operational and optimized for performance.
Provided technical support to users through phone, email, and in-person communication.
Maintained system updates and security patches across desktop environments.
Supported users with in-person and remote technical assistance.
Resolved incidents related to hardware malfunctions or software incompatibilities.
Monitored hardware inventory and coordinated procurement to maintain adequate supply levels and support operational needs.
Import and Export Coordinator
Jade International, Inc
Folcroft, Pennsylvania
08.2017 - 08.2019
Coordinated import and export documentation for international shipments.
Managed communication with customs officials and freight forwarders.
Facilitated timely delivery of products by coordinating transportation schedules.
Developed relationships with suppliers to streamline logistics processes.
Oversaw inventory management and tracking of incoming and outgoing goods.
Processed documents including bills of lading, invoices, and other import and export related paperwork.
Prepared reports on shipping status and inventory levels for management review.
Assisted customers with any questions or concerns that arose during the import and export process.