Brian K. Dorsey
Ranson,USA
Summary
Operations and finance leader with 20+ years of management experience overseeing customer service, accounts receivable, inventory control, and cross-functional teams. Known for strong communication, team development, process optimization, and problem-solving. Proven ability to streamline workflows, improve accuracy, and drive high-performance cultures.
Overview
21
21
years of professional experience
Work History
Customer Service Lead
The Home Depot
Spotsylvania, VA
05.2025 - Current
- Lead and motivate customer service associates to achieve performance goals and deliver exceptional service.
- Provide training, coaching, and clear direction to support team development.
- Oversee daily operations, workflow, and adherence to company policies.
- Monitor performance, conduct reviews, and provide constructive feedback.
- Resolve escalated customer issues and team conflicts.
- Prepare and distribute progress reports to leadership.
- Recognize and celebrate individual and team achievements.
Career Sabbatical
Self-employeed
01.2024 - 05.2025
- Dedicate time to strategic job search and professional development following departmental restructuring
Senior Accounts Receivable Manager
Intelligent Decisions
Ashburn, VA
05.2008 - 12.2023
- Directed all processes related to sales orders, purchase orders, invoicing, and collections supporting $200M+ in assets.
- Managed a team of up to 25 employees across order entry, invoicing, customer service, warehouse operations, and front desk.
- Oversaw daily order entry, receiving, and billing procedures in MAS; ensured accuracy of credit memos, debit memos, RMA/ROG transactions, QC, and fee lines.
- Investigated warehouse physical counts and ensured alignment with accounting system data.
- Reduced stagnant inventory through proactive review and partial invoicing strategies.
- Completed monthly reconciliation of Inventory Sub-Ledger to General Ledger.
- Delivered bi-weekly inventory/billing financial reports to Wells Fargo.
- Served as primary contact for all inventory and billing audits.
- Distributed daily Month-to-Date Sales Reporting to executive leadership.
- Developed, updated, and maintained policies and procedures aligned with ISO standards.
- Tested and validated financial system upgrades and enhancements.
- Resolved operational issues related to sales orders, inventory, billing, and system functionality.
Financial Analyst I
Sprint/Nextel
Reston, VA
03.2005 - 05.2008
- Produced operational reporting for Solutions Consulting Sales Support (SCSS).
- Conducted data mining, analysis, and monthly sales activity reporting.
- Managed weekly commission reporting and GL cost center updates.
- Prepared monthly DTE reporting for VP and Director review.
- Processed purchase order requisitions and receiving.
- Supported monthly, quarterly, and annual billing and expense management.
Education
Bachelor of Business Administration -
Virginia Union University
Richmond, VA01-1997
High School Diploma - undefined
Osbourn Park High School
Manassas, VA01-1993
Skills
- Leadership & Team Development
- Customer Service Management
- Accounts Receivable & Billing
- Inventory & Asset Management
- Financial Reporting & Analysis
- Order Entry & Procurement
- Process Improvement (ISO, SOX)
- Cross-Functional Collaboration
- Microsoft Office 365
Timeline
Customer Service Lead
The Home Depot
05.2025 - Current
Career Sabbatical
Self-employeed
01.2024 - 05.2025
Senior Accounts Receivable Manager
Intelligent Decisions
05.2008 - 12.2023
Financial Analyst I
Sprint/Nextel
03.2005 - 05.2008
High School Diploma - undefined
Osbourn Park High School
Bachelor of Business Administration -
Virginia Union University