Desire'e McWilliams

• Led customer service team, enhancing client satisfaction through effective communication and problem-solving.
• Trained and mentored staff, fostering a collaborative environment and improving service delivery standards.
• Streamlined appointment scheduling process, increasing operational efficiency and reducing wait times for clients.
• Resolved escalated customer issues promptly, ensuring positive experiences and loyalty retention.

As an Assistant Manager, I oversaw daily operations, managed staff, and ensured customer satisfaction.

• Managed operations, product control, schedules, and complaints, improving overall store efficiency.
• Tracked employee hours and labor, reducing costs and optimizing workforce efficiency.
• Cooked and served food, ensuring consistent quality and high customer satisfaction.
• Resolved customer complaints promptly, increasing customer retention and loyalty.
• Trained new staff, enhancing team performance and service quality.

As an Asst. Management / Server, I managed operations, handled customer service, and performed serving duties for a seamless dining experience.

• Gathered customer orders in the POS system, ensuring accurate order processing and timely service.
• Delivered food to tables and prepared takeout orders, maintaining high customer satisfaction and efficient service.
• Managed a team of 10-15 staff daily, enhancing team performance and operational efficiency.
• Handled closing duties, including money management and deposits, ensuring accurate financial reconciliation.
• Monitored inventory of food and products, reducing waste and maintaining optimal stock levels.
• Completed nightly paperwork, ensuring accurate record-keeping and operational reporting.

As an Asst. General Manager/Server, I oversaw daily operations, managed staff, and handled customer service, while also performing serving duties for efficient restaurant management.

• Processed orders in the POS system, ensuring accuracy and timely service.
• Delivered food and prepared takeout orders, achieving high customer satisfaction.
• Managed 10-15 staff daily, improving team performance and efficiency.
• Handled closing duties, including money management, ensuring accurate financial reconciliation.
• Monitored inventory, reducing waste and maintaining optimal stock levels.
• Completed nightly paperwork, ensuring accurate record-keeping and reporting.
• Scheduled shifts, ensuring adequate staffing and smooth operations.
• Resolved customer issues, enhancing satisfaction and improving service.
• Welcomed diners, creating a positive first impression for a great experience.
• Prepared and served food, meeting quality standards and timely service.
• Checked on customers, addressing needs and maintaining a high-quality experience.
• Bussed tables and maintained cleanliness, ensuring a sanitary dining environment.
• Processed payments, ensuring accurate billing and efficient transactions.

As a Team Lead/Assistant Manager, I supervised team members and assisted with managerial tasks for smooth operations and excellent service.

• Generated leads, increasing sales opportunities and boosting revenue by 15%.
• Achieved sales targets, contributing to higher market presence and sales growth.
• Enhanced customer interactions, improving conversion rates and satisfaction.
• Reported on campaign performance, optimizing strategies for better results.Recovered 25% of overdue accounts, improving cash flow.
• Negotiated payment plans, ensuring timely payments and positive client relationships.
• Monitored accounts, meeting collection goals and improving efficiency.
• Prepared reports, providing insights to improve revenue assurance.

As a Customer Service/Sales representative, I provided exceptional customer support, addressed inquiries and concerns, and drove sales by effectively promoting products and services.

• Displayed excellent customer service, resulting in high client satisfaction.
• Processed orders and purchases accurately in a busy call center.
• Retained customers by resolving issues for irate clients.
• Ensured timely delivery by corresponding with sales agents and clients.
• Created engaging PowerPoint presentations with animation.
• Built Excel sales charts and auto-updating Word documents for reports.